Production Support Engineer

PROJECT INFORMATION:

• Industry: Banking
• Location: Remote work, occasional visits at the office in Warsaw or Krakow
• Type of assignment: B2B
• Start: ASAP (to be agreed)
• Project duration: long term

RESPONSIBILITIES:

The role will require the candidate to active participation and contribution in Incident Management, Service Quality Management, Stakeholder management etc including but not limited to:

• Investigating system failures and incidents reported on the services supported.
• Communicating with various Business & IT teams.
• Perform root-cause analysis and production fixes.
• Flexibility to work in shifts and provide on-call support on weekend.
• Working as a part of a global team.
• Adherence to SLAs & service delivery procedures defined by ITIL framework.

REQUIREMENTS:

• At least 4-5 years of experience in a similar position
• Strong written and oral English skill with the ability to work with global virtual team across multiple regions.
• Flexibility to work in shifts and provide on-call support, including weekends and holidays.
• Ability to work effectively and professionally under pressure.
• Excellent problem solving and root cause investigation skills.
• Understanding of IT Infrastructure is essential.
• Positive 'can do' attitude and self-motivated. Adaptive capacity in learning new knowledge.
• Development and support experience on IBM sterling Integrator, Sterling Engine proxy, Sterling authentication server, sterling configuration manager.
• Good knowledge about File Transmission protocols likes FTPS, SFTP, AS2, SOAP, AS2 and SwiftNet FileAct and InterAct.
• Java and Unix/Linux environments. Knowledge of Oracle Databases.

NICE TO HAVE:

• ITIL Accreditation is an advantage.
• Knowledge of Payment & Cash Management systems is preferable.
• Familiarity with Incident / Problem / Change and Release Management procedures is beneficial.
• Working knowledge of APIs is beneficial.
• Experience with Cloud platforms is beneficial.
• Basic knowledge of MQ is preferable.
• Experience with Micro Services architecture is beneficial.

WE OFFER:

• Private medical care (Medicover) and Multisport card.
• Occasional company integration meetings.
• Referral program.
• emagine mobile application – easy reporting of working time, quick access to new offers.