Functional Application Support Specialist

Key Responsibilities

• System Health & Monitoring: Maintain peak application performance by using Dynatrace to identify potential bottlenecks and resolve incidents before they impact the business.

• End-to-End Request Handling: Manage the full lifecycle of functional requests, including user onboarding, access management, and deep-dive technical analysis of system issues.

• Stakeholder Coordination: Facilitate smooth communication and collaboration between Developers, Product Owners, and Business Units to align technical support with operational needs.

• User Advocacy: Act as the first point of contact for the user community, providing clear updates on system status, new feature releases, and technical troubleshooting.

• AI & MLOps Support: Partner with Data Science teams to assist in the deployment of Large Language Models (LLMs) and machine learning solutions through MLOps pipelines.

• Continuous Optimization: Gather and analyze user insights to suggest and implement functional enhancements, specifically focusing on the performance of AI-driven products.

Technical Requirements

• Kubernetes: Proficient (practical experience in managing containerized apps).

• Databases: Strong command of SQL Server and Oracle.

• Business Intelligence: Proficiency in Power BI for reporting and data analysis.

• CI/CD & Monitoring: Familiarity with Jenkins and Dynatrace (Beginner level).

• Agile Frameworks: Hands-on experience with Jira, Confluence, and ServiceNow.