Middle Customer Support Specialist

GR8 Tech builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why this role exists:

This role exists to provide first-line technical support for clients, ensuring issues are identified, documented, and resolved efficiently while escalating complex problems to the appropriate teams.

What you’ll drive:

Incident handling and troubleshooting

• Reproducing, analyzing, and resolving technical issues or escalating when necessary.

• Creating and managing incident tickets, ensuring SLA compliance.

Collaboration and communication

• Working with internal teams (DevOps, QA, Product) to resolve problems.

• Acting as the first line of technical defense for clients with clear, professional communication.

Monitoring and escalation

• Monitoring product stability and notifying relevant teams during urgent incidents.

• Escalating unresolved or blocked issues according to internal procedures.

What makes you a GR8 fit:

Must-have

• 1+ years of experience in technical support, preferably within a B2B product company or the iGaming industry.

• English B2+ and fluency in Russian or Ukrainian.

• Hands-on experience with browser DevTools (inspecting elements, checking network tabs, and reproducing bugs).

• Practical skills in analyzing logs via Kibana (ELK stack) and monitoring dashboards in Grafana.

• Proficiency with Jira and Confluence for ticket tracking and documentation, alongside familiarity with ITIL processes.

• Full readiness to work in a shift-based schedule, including regular night shifts.

• Multitasking skills with the ability to handle a high volume of diverse incoming tickets and switch contexts fast.

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.

• 20+ vacation days, unlimited sick leave, emergency time off.

• Remote-first + tech support + coworking compensation.

• Team events (online/offline/offsite).

• Learning culture with internal courses + growth programs.

Our culture & core values:

GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.