Customer Success Onboarding Specialist at Unity (Project-based role for 6 months)

Description

Unity is the leading platform to create and grow games and interactive experiences.

Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

We are looking for a proactive and customer-oriented Customer Success Specialist to support mobile developers during their onboarding journey on Unity’s platform.

In this role, you will guide new clients through their first 90 days, helping them navigate the platform, launch initial campaigns, and resolve any blockers. You will act as the main point of contact, ensuring a smooth and successful onboarding experience.

Responsibilities

Customer Success & Onboarding

• Guide developers through a structured 90-day onboarding journey

• Act as the main point of contact for new clients

• Help clients understand platform workflows and next steps

• Support initial campaign setup and early-stage optimization

Client Support & Coordination

• Monitor and follow up on technical issues via internal tools (e.g. Salesforce, Slack)

• Coordinate with internal support and technical teams

• Ensure timely responses and adherence to SLAs

• Maintain clear and professional communication with clients

Product Guidance

• Explain product logic, billing flows, and campaign setup

• Help clients navigate dashboards and tools

• Support and reassure clients in case of questions or issues

Requirements

• 1.5–2+ years of experience in customer success or similar client-facing roles

• Experience working with external clients (B2B is a plus)

• Experience handling live communication across multiple channels (calls, Zoom, chat, email)

• Strong English skills (Upper-Intermediate and above)

• Ability to confidently lead client conversations and manage expectations

• Comfortable handling client concerns and explaining complex processes clearly

• General technical understanding of platforms, integrations, and workflows

• Ability to follow and explain technical processes

• Experience working with CRM and communication tools (e.g. Salesforce, Slack, support systems)

• Customer-first mindset with strong ownership and accountability

• Ability to work in a fast-paced, high-priority environment

Nice to Have

• Experience in mobile, gaming, SaaS, or ad-tech industries

• Familiarity with attribution or analytics tools such as AppsFlyer or Adjust

• Experience working with developers or technical products

Benefits

The benefit package depends on the contract type and will be discussed individually during the interview process.

📌 Please note that it's a project-based role for 6 months.