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  • Production Support Engineer
    New
    Support

    Production Support Engineer

    Type of work
    Full-time
    Experience
    Mid
    Employment Type
    B2B
    Operating mode
    Remote

    Tech stack

      IT Infrastructure

      regular

      IT Support

      regular

      IBM

      regular

      UNIX/LINUX

      regular

    Job description

    Online interview

    PROJECT INFORMATION:

    • Industry: Banking
    • Location: Remote work, occasional visits at the office in Warsaw or Krakow
    • Type of assignment: B2B
    • Start: ASAP (to be agreed)
    • Project duration: long term

     

    RESPONSIBILITIES:


    The role will require the candidate to active participation and contribution in Incident Management, Service Quality Management, Stakeholder management etc including but not limited to:

    • Investigating system failures and incidents reported on the services supported.
    • Communicating with various Business & IT teams.
    • Perform root-cause analysis and production fixes.
    • Flexibility to work in shifts and provide on-call support on weekend.
    • Working as a part of a global team.
    • Adherence to SLAs & service delivery procedures defined by ITIL framework.

     

    REQUIREMENTS:

    • At least 4-5 years of experience in a similar position
    • Strong written and oral English skill with the ability to work with global virtual team across multiple regions.
    • Flexibility to work in shifts and provide on-call support, including weekends and holidays.
    • Ability to work effectively and professionally under pressure.
    • Excellent problem solving and root cause investigation skills.
    • Understanding of IT Infrastructure is essential.
    • Positive 'can do' attitude and self-motivated. Adaptive capacity in learning new knowledge.
    • Development and support experience on IBM sterling Integrator, Sterling Engine proxy, Sterling authentication server, sterling configuration manager.
    • Good knowledge about File Transmission protocols likes FTPS, SFTP, AS2, SOAP, AS2 and SwiftNet FileAct and InterAct.
    • Java and Unix/Linux environments. Knowledge of Oracle Databases.


    NICE TO HAVE:

    • ITIL Accreditation is an advantage.
    • Knowledge of Payment & Cash Management systems is preferable.
    • Familiarity with Incident / Problem / Change and Release Management procedures is beneficial.
    • Working knowledge of APIs is beneficial.
    • Experience with Cloud platforms is beneficial.
    • Basic knowledge of MQ is preferable.
    • Experience with Micro Services architecture is beneficial.

     

    WE OFFER:

    • Private medical care (Medicover) and Multisport card.
    • Occasional company integration meetings.
    • Referral program.
    • emagine mobile application – easy reporting of working time, quick access to new offers.
    Undisclosed Salary

    B2B

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