PEGA Application Consultant

Project information:

• Area: banking

• Location: Gdynia or other locations like Gdańsk, Łódź, Warszawa (1-2 days per week in the office)

• Start: ASAP/to determinate

• Cooperation on B2B ( up to 170 PLN/h )

• Duration: long-term

  
  

Introduction & Summary

We are seeking a skilled IT Operations Consultant with expertise in Pega High Risk Application Management. The ideal candidate will be responsible for managing support tickets, troubleshooting issues in both pre-production and production environments, and performing root cause analyses. This role requires a Pega CSA certification and a solid understanding of monitoring and analyzing Pega applications.

Main Responsibilities

The consultant will ensure the effective operation of Pega applications through various tasks including:

• Accepting and analyzing support tickets

• Troubleshooting issues in pre-production and production environments

• Conducting root cause analysis as part of problem management

• Preparing for ITIL foundation exam within specified time frame

• Managing deployment of application changes via Pega deployment manager

Key Requirements

• Pega Certified CSA

• Experience in monitoring multiple Pega applications

• Proficiency in Pega log analysis and debugging

• Ability to perform root cause analysis

• Familiarity with ITIL practices

• Fluency in English

• ITIL certified is required or willingness to complete

Nice to Have

• 3-5 years of experience in Pega application support