Infrastructure Monitoring Consultants

Your main responsibilities:

• Monitoring and ensuring compliance with SLAs related to critical incident response and resolution.
• Coordinating and supporting all activities required to restore services or reduce impact of critical incidents
• Verification and prioritization of incidents, estimating business impact and urgency
• Managing high quality reports and communication for critical incidents
• Acting as a single point of contact for all teams involved into critical incident resolution
• Supporting communication with parties at all levels from Service Desk agents to Management
• Leading and participating in operational and management oriented meetings 
• Monitor infrastructure alerts incident dashboard 
• React on incidents created by alerts and follow instructions to solve an issue/inform resolver group
• Identify and implement improvements to prevent future incidents.

Our requirements:

• Understanding of problem solving techniques and incident management 
• Overall knowledge of IT infrastructure and technologies
• Very good command of English, both spoken and written
• Ability to provide excellent customer service
• Service Desk experience
• ITIL knowledge and experience
• Flexible to work on shifts covering 24/7
• Basic knowledge of Unix
• Strong communication and leadership skills
• A highly organized team player, able to multitask and learn quickly
• Willing to get involved and responsible for the assigned tasks
• Problem solving skills
• Ability to work under pressure