Application Support Specialist

Join our dynamic team to provide top-tier support for client’s products and solutions, focusing on backend services and SDKs. This role involves technical assistance, code troubleshooting, and developer support as part of a global 24x7 support project, organized in flexible shifts. Collaborate closely with engineers and product managers to analyze and improve products, ensuring customer success.

We are looking for an Application Support Engineer with JS knowledge, who will work on our project to grow. The positions are related to support, but from a development perspective, this means that we will be working with issues that other developers around the world are facing.

The role also includes occasional weekend support.

If you're ready to make an impact in a dynamic environment, we want to hear from you!

Responsibilities

• Provide solutions for external users and developers by troubleshooting their code
• Offer technical and development support to users of Firebase products, solutions, and APIs
• Detect and document bugs and feature inquiries, collaborating with internal teams and customers for effective resolution
• Work together with internal teams to improve cloud products
• Facilitate assistance and guidance to users via public forums

Requirements

• Capability to read and understand code and craft sample codes to replicate customer issues
• Proficient knowledge of Linux and Support.Application tools
• Understanding of at least one programming language: JavaScript, with Swift, Kotlin, Objective-C, Java, Python, PHP, C, or Go preferred
• Flexibility to execute Unix-based systems command line instructions
• Basic familiarity with databases
• Background in networking is beneficial
• Qualifications in API development and experience with REST and JSON APIs
• Expertise in systems involving authentication and access control
• Proficiency in troubleshooting, including reading and interpreting logs and stack traces
• Strong analytical capabilities related to metrics and user behavior
• Skills in researching using internal databases and public documentation sources like Google Developers, StackOverflow, GitHub, etc
• A robust sense of business ownership and customer orientation

Nice to have

• Background in non-relational databases
• Skills in configuring custom domains
• Familiarity with the Firebase Development Suite

We offer

• We gather like-minded people:
• Engineering community of industry professionals
• Friendly team and enjoyable working environment
• Flexible schedule and opportunity to work remotely within Poland
• Chance to work abroad for up to 60 days annually
• Relocation within our 50+ offices
• We provide growth opportunities:
• Outstanding career roadmap
• Leadership development, career advising, soft skills, and well-being programs
• Certification (GCP, Azure, AWS)
• Unlimited access to LinkedIn Learning, Get Abstract, O’Reilly, Cloud Guru
• Language classes in English and Polish for foreigners
• We cover it all:
• Stable income (Employment Contract or B2B)
• Participation in the Employee Stock Purchase Plan
• Benefits package (health insurance, multisport, shopping vouchers)
• Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
• Referral bonuses
• Corporate, social and well-being events
• Please, note:
• The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview
• We will reach out to selected candidates exclusively

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.