Telecommunications Support Engineer

Responsibilities:

• Handle emergency support calls during regular working hours, Monday to Friday (on-duty phone)
• Handle incoming product support tickets in Jira Service Desk until resolution.
• Troubleshooting and fault reproduction.
• Clarify incoming support tickets and make sure all required information from the customer is available.
• Support your manager with activities related to onboarding new members of the team.
• Create and distribute product licenses to customers.
• Review and update changes to customers documentation (user guides, white papers, release notes).
• Continuous development of your technical and customer-facing skills.
• Be supportive of your team's activities and duties

Requirements:

• 3–5 years of experience of similar job. (experience in telecommunications industry is a must)
• 2nd line support experience.
• Experience in customer facing role.
• General Linux knowledge.
• Networking experience.
• Generic Database knowledge.
• Fluent English, both written and spoken.

Hybrid work - 2 days per week from the office in Warsaw