Senior IT Support Specialist

We are looking for an experienced Senior IT Support Specialist to join our team. The ideal candidate should possess strong analytical skills, excellent communication abilities, and a customer-oriented mindset. In this role, you will be responsible for application support, task coordination, and supervising Junior Specialists, while collaborating with international teams.

Key responsibilities:

• Analyze and resolve incidents, problems, and changes related to application support.
• Supervise and coordinate the work of Junior Specialists.
• Collaborate with customers to ensure a high standard of service.
• Quickly learn and adapt to new technologies and business processes.
• Plan and organize team tasks efficiently.
• Support projects and operational activities.

Requirements:

• At least 5 years of experience in a similar role, preferably as second-line support.
• Strong communication, coordination, and teamwork skills.
• Proficiency in relational databases (Oracle) and SQL (MS SQL, PL/SQL).
• Experience with Unix/Linux, SharePoint, and Documentum platforms.
• Knowledge of Windows Server 2008, SQL Server 2008, IIS 7, and HP ALM/HP Quality Center.
• ITIL Foundation Certificate.
• Quick learner with excellent analytical and problem-solving skills.
• General understanding of business processes and software development lifecycle.

Added value for you:

• Work on dynamic and cutting-edge projects.
• A supportive and innovative team culture.
• Flexible work environment.
• Comprehensive benefits tailored to your needs.

Recruitment process:

📞 HR Call ▶️ Technical Interview ▶️ Client Interview ▶️ Final decision and feedback

Sounds interesting? Click "Apply" and have chance to hear more! 🚀