Product Support Analyst (LN Logistics)

Description & Requirements

The Product Support Analyst for Infor LN provides application and technical support to customers, answering complex questions on the function and usage of the product via phone and/or remote connections. Support includes functional analysis, program analysis, testing and debugging to resolve customer-reported issues. This position serves as the primary support liaison between the company and customer, in a highly team-oriented environment. We are looking for support analysts to strengthen our technical team in a technical environment that is evolving at a fast pace.

A Day in The Life Typically includes:

• Resolving client application questions or problems in system set-up, product functionality and product enhancements within the Logistics and Manufacturing Module of the ERP.
• Proactively keeping customers informed of how and when problems are resolved with a focus on retention and reference ability.
• Involvement in any additional follow-up, testing and troubleshooting.
• Managing workload effectively by following Support Procedures.
• Responsiblity for appropriate referral to other support analysts, providing feedback to Development with guidance from mentor (more senior analysts) and liaising with other Departments.
• Contributing and maintaining information in the Support knowledge base.
• Developing product knowledge in the specific ERP product and identifying areas for further specialization.

What Will You Need:

• Excellent customer focus and strong communication skills.
• Good analytical skills to analyze data research and solve diverse functional issues.
• Team player approach with the ability to build strong peer and interpersonal relationships.
• Good English level - speaking and writing.
• Good writing and editing skills that enable you to provide oral and written communication that effectively articulates complex ideas.
• Relevant university degree, equivalent training and/or work experience.

What Will Put You Ahead:

• Knowledge of ERP software
• Previous working experience in Production, Logistics and/or IT Support.
• German or other European language knowledge. 

What We have to offer:

• Cooperation with experienced senior consultants - mentorship for 18 months to build your career.
• Integration into an existing support team in Wroclaw with 8 analysts.
• Comprehensive and ongoing training and development programs.
• Opportunity to work with the 3rd largest Enterprise Software company in the world.
• Rewarding career in an international working environment.
• Opportunity to work alongside recognized experts in the field.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 

For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

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