Helpdesk Specialist

Requirements:

• Minimum 1 year of experience in a similar position
• Technical IT education or during IT studies
• Knowledge of English at the level of min. B2
• Very good knowledge of Windows systems and Office 365
• Basic knowledge of TCP/IP issues 
• Proficiency with computer hardware and software and knowledge of user access management processes
• Basic knowledge of software: Jira, Redmine, GitLab, MS Teams

Nice to have:

• Basic knowledge of Apple systems (macOS, iOS)
• Experience in software administration: Jira, GitLab, Testlink, Redmine, Workspace

Key Tasks:

• Coordinating the onboarding of new employees from the technical side - creating accounts, issuing equipment, configuration support
• Handling offboarding of employees - revoking privileges, verifying the return of equipment
• Handling requests in ticketing systems, including those for workstations, printers and mobile devices
• Providing local and remote IT support to employees for daily operations
• Management of IT documentation and infrastructure
• Working closely with other Internal IT units and the Backoffice
• Occasional delegations to other company branches for on-site technical support.