Helpdesk Specialist
Support
Helpdesk Specialist
Warszawa
Type of work
Full-time
Experience
Mid
Employment Type
Permanent, B2B
Operating mode
Office
Britenet
We are a European company that has been creating world-changing solutions for over 18 years. When you join #BriteTeam, you join an international environment that supports innovation, diversity, and creativity. We believe that passion, ambition, collaboration, and expertise make the most extraordinary ideas possible.
Tech stack
Windows
Office 365
Jira
GitLab
Job description
Online interview
Requirements:
- Minimum 1 year of experience in a similar position
- Technical IT education or during IT studies
- Knowledge of English at the level of min. B2
- Very good knowledge of Windows systems and Office 365
- Basic knowledge of TCP/IP issues
- Proficiency with computer hardware and software and knowledge of user access management processes
- Basic knowledge of software: Jira, Redmine, GitLab, MS Teams
Nice to have:
- Basic knowledge of Apple systems (macOS, iOS)
- Experience in software administration: Jira, GitLab, Testlink, Redmine, Workspace
Key Tasks:
- Coordinating the onboarding of new employees from the technical side - creating accounts, issuing equipment, configuration support
- Handling offboarding of employees - revoking privileges, verifying the return of equipment
- Handling requests in ticketing systems, including those for workstations, printers and mobile devices
- Providing local and remote IT support to employees for daily operations
- Management of IT documentation and infrastructure
- Working closely with other Internal IT units and the Backoffice
- Occasional delegations to other company branches for on-site technical support.
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