Helpdesk Specialist
New
Support
Helpdesk Specialist
Warszawa
Type of work
Full-time
Experience
Mid
Employment Type
B2B, Permanent
Operating mode
Office
Britenet
Profesjonalizm idzie u nas w parze z dobrą atmosferą pracy. Działamy od 2006 roku, zatrudniamy ponad 1000 specjalistów IT, a nasz zespół stale rośnie. Mamy swoje biura w 10 miastach w Polsce oraz oddział w Niemczech.
Tech stack
Windows
Office 365
Jira
GitLab
Job description
Online interview
Requirements:
- Minimum 1 year of experience in a similar position
- Technical IT education or during IT studies
- Knowledge of English at the level of min. B2
- Very good knowledge of Windows systems and Office 365
- Basic knowledge of TCP/IP issues
- Proficiency with computer hardware and software and knowledge of user access management processes
- Basic knowledge of software: Jira, Redmine, GitLab, MS Teams
Nice to have:
- Basic knowledge of Apple systems (macOS, iOS)
- Experience in software administration: Jira, GitLab, Testlink, Redmine, Workspace
Key Tasks:
- Coordinating the onboarding of new employees from the technical side - creating accounts, issuing equipment, configuration support
- Handling offboarding of employees - revoking privileges, verifying the return of equipment
- Handling requests in ticketing systems, including those for workstations, printers and mobile devices
- Providing local and remote IT support to employees for daily operations
- Management of IT documentation and infrastructure
- Working closely with other Internal IT units and the Backoffice
- Occasional delegations to other company branches for on-site technical support.
Undisclosed Salary
B2B, Permanent
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