Client Service Specialist, Associate

Description & Requirements

The Client Service Specialist team seeks a motivated individual who is good with customer relationship management and possesses excellent skills in verbal and written communication. The Client Service Specialist, Associate will be a contributing member of this team dealing with various technical troubleshooting experiences for different Infor Nexus products.

A Day in The Life Typically includes:

• Interact and manage customer relationships via email and phone.
• Analyze and resolve customer inquiries, ensuring full resolution.
• Assist users with completing transactions on the Infor Nexus platform, understanding their specific buyer-seller relationship needs.
• Communicate with various internal departments within Infor Nexus and external partners.
• Work on customer cases using industry-standard problem management tools.
• Receive training and support issues related to Infor Nexus products.

What will You need:

• Bachelor’s degree
• Solid technical knowledge of computer applications and software
• Experience in customer service and/or operations with a focus on supporting software applications is preferred
• Experience working in similar or relevant industries is an advantage
• Proficiency in both written and spoken English
• Strong interpersonal skills and ability to build customer relationships
• Troubleshooting skills related to supporting software applications
• Willingness to learn new technologies and problem-solving methods
• Ability to work independently as well as part of a team.

Preferred Qualifications

• Good working knowledge of computers and familiarity with common software applications used in corporate environments.
• Knowledge of EDI or related data interchange technologies is a plus.
• Understanding of working in a supply chain environment is an added advantage.
• Ability to multitask and work in a deadline-driven environment.