Team Leader in Application Production Support Team

Application Support mission is to provide technical and functional support to users of the banks several applications. In this role you will provide support to user's requests; incident, problem, and change management; coordination with other levels of support (BAs, Devs, QA, IT Engineers). In addition, it will be required to provide feedback to user and communicate on issue resolution.

Requirements:

• Technical: Master SQL / PL is a must , Java, Unix would be an asset
• Material : Databases (Oracle, SQL Server, Unix/Linux scripting (ksh)
• Software : Webshere (WSTX), MQ Series, schedulers (Control-M)
• experience as TL for APS type of the team
• Languages : English mandatory

Responsibilities:

• Management of all team members and organization related topics: workload planning (including management of staff holidays, absences, back-ups schemes), follow up on recruitment processes, mobility’s, and newcomers; evaluate daily work and write annual appraisals;
• Be an active contributor in the development of new projects and stakeholder’s relationship, while acting as well in the support of transversal projects designed to foster the overall efficiency objectives
• Provide support to users of the systems in a timely and efficient manner
• Build and maintain a knowledge base regarding support issues and their resolution
• Build a working knowledge of the systems and business area in order to provide a high level of support
• Processes requests for specific actions (processing, extraction, specific work, etc.)
• Creates control points as part of procedures and operating methods to ensure that work goes smoothly and drafts ad hoc reporting
• Prepare environments for releases and ensuring that the implementation and pre-production tests are carried out