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  • 2nd Level Support Specialist (German)
    New
    Support

    2nd Level Support Specialist (German)

    2 433 - 3 163 USDGross/month - Permanent
    Type of work
    Full-time
    Experience
    Mid
    Employment Type
    Permanent
    Operating mode
    Remote

    Tech stack

      German

      master

      English

      advanced

      ITIL

      regular

      Active Directory

      nice to have

      Windows Server

      nice to have

      Linux

      nice to have

      Cybersecurity

      nice to have

      Manual Testing

      nice to have

    Job description

    Join Rublon to work with a team of cybersecurity enthusiasts who are building the future of enterprise user authentication. Rublon Multi-Factor Authentication is used by hundreds of customers across the globe to protect employee logins to networks, servers, endpoints and applications.

    We are looking for a long-term employee or contractor who will provide technical support to end users of Rublon MFA in English and German.


    How You'll Work

    • You'll work remotely or in our office in Kraków or Zielona Góra
    • Language: Polish for communication with team members; German and English for communication with end users
    • Hardware: modern laptop
    • Self development: access to online training courses, sponsored certifications
    • Benefits: access to private medical care and MultiSport card (employees only)


    What You'll Do

    As a 2nd Level Support Specialist at Rublon you will help customers use Rublon Multi-Factor Authentication:

    • Provide second level support to end users, helping them deploy, configure and manage Rublon MFA
    • Identify, analyze and implement solutions to issues reported by users via ticketing system, phone and email
    • Ensure smooth operation of second level support in cooperation with foreign partners
    • Facilitate communication between users and third level support teams
    • Implement changes and adjust documentation according to ITIL methodology
    • Work on business days between 08:00 and 17:00 CET (8 hours/day)
    • Optionally provide 24/7 support (paid extra)


    Skills You Have

    • Very good written and oral knowledge of German language (level C1 or better)
    • Very good written knowledge of English language (level C1 or better)
    • Experience in a similar position, using support ticketing systems
    • Knowledge of incident, change and issue management practices in line with ITIL methodology
    • Familiarity with Windows Server and Linux server environments
    • Ability to prioritize, be responsible and work independently
    • Ability to confidently communicate with peers
    • Confidence in using business software tools
    • General understanding of IT, allowing you to freely use industry terminology


    Requirements

    • Very good written and oral knowledge of both German and English language (level C1 or better)
    • Work permit in Poland


    Nice To Haves

    • Experience with Windows Server administration, incl. Active Directory/LDAP and PowerShell
    • Experience with Microsoft 365 technologies like Entra ID and Intune
    • Experience with Amazon AWS
    • Knowledge of Identity & Access Management (IAM) concepts
    • Knowledge of information security


    Why Apply

    • You’re eager to join a highly collaborative team of cybersecurity software experts, developing cutting-edge user authentication solutions
    • You find fulfillment in creating technology that has a global impact by safeguarding organizations from cyber threats


    Steps After You Apply

    1. You’ll be invited to an online meeting with our recruiter
    2. Afterwards, we’ll ask you to do a small assignment, which will then be discussed with one of our technical leads
    3. If everything goes well, we will make you an offer and invite you to a final interview

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