Production Support Engineer

Production Support Engineer (SWIFT)

Join us, and ensure seamless, secure transactions for thousands of customers!

A Krakow-based opportunity with the possibility of working fully remotely!

As a Production Support Engineer (SWIFT), you will be working for our client, a global leader in financial services. Responsible for providing support for critical payment services, working primarily from 4 PM to 12 AM. These services, utilizing IBM Sterling Integrator and various file transmission protocols, enable corporate customers to send and receive payments, reports, and other financial transactions. You will be contributing to the ongoing maintenance and improvement of global systems, ensuring high availability and smooth operation for over 4000 clients worldwide, while adhering to ITIL best practices and working in a dynamic, fast-paced environment.

Your main responsibilities:

• Investigating system failures and incidents reported on the services supported
• Communicating with various business and IT teams to resolve issues
• Performing root-cause analysis and implementing production fixes
• Providing on-call support and being flexible to work in shifts, including weekends
• Adhering to SLAs and service delivery procedures defined by ITIL framework
• Supporting critical payment and reporting systems with working hours primarily from 4 PM to 12 AM
• Collaborating with a global team to ensure seamless service delivery
• Documenting issues and solutions for future reference and continuous improvement
• Ensuring the stability and security of the SWIFT gateway services
• Proactively monitoring systems and resolving potential issues before they affect customers

You're ideal for this role if you have:

• Fluent English
• Proven experience as a production technical support engineer
• Excellent problem-solving and root cause investigation skills
• Understanding of IT infrastructure, particularly in payment systems
• Experience with Host to Host and SWIFT gateways
• Knowledge of file transmission protocols like FTPS, SFTP, AS2, SOAP, and SwiftNet FileAct
• Experience with IBM Sterling Integrator, Sterling Engine proxy, and Sterling configuration manager
• Proficiency in Java and Unix/Linux environments
• Knowledge of Oracle Databases
• Positive 'can-do' attitude, self-motivation, and adaptability in learning new technologies

It is a strong plus if you have:

• ITIL Accreditation
• Knowledge of Payment & Cash Management systems
• Familiarity with Incident, Problem, Change, and Release Management procedures
• Experience with APIs and Cloud platforms
• Basic knowledge of MQ and Microservices architecture

We offer you:

ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people. The offer includes:

• Stable and long-term cooperation with very good conditions
• Enhance your skills and develop your expertise in the financial industry
• Work on the most strategic projects available in the market
• Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
• Participate in Social Events, training, and work in an international environment
• Access to attractive Medical Package
• Access to Multisport Program
• Access to Pluralsight
• Flexible hours & remote work

Internal job number #6304