Client Experience Associate

The Client Experience Associate role

We’re a fast-growing software company offering an innovative API-based SaaS e-commerce platform. We started by empowering small and mid-size fashion & lifestyle brands, and as we’ve scaled, so have our clients. Today, we’re proud to partner with major enterprise brands, helping them make their mark globally.

Our platform is designed to be the best in the world and we’re building a team that shares the same ambition. Though we’re a young company, we’ve already captured widespread attention and work with some of the strongest brands in the Nordics, along with clients across Europe, North America and Asia. As we continue to grow, we have ambitious plans to expand our team and take on new challenges. And we’re not stopping there—this is just the beginning, with even more exciting opportunities and growth on the horizon. There’s never been a better time to join us on this journey.

This role is based in Wrocław, Poland, and we encourage our teams to connect in person at our city-center office. We value the time spent collaborating face-to-face— whether it’s brainstorming together or simply enjoying a cup of coffee.

At Centra, we’re looking for someone who’s not only highly skilled but also eager to learn and solve challenges together as a team. We work with passion, pushing boundaries, and we owe our success to the ambitious and talented people we hire. As we continue to grow, we are seeking more individuals who share the same mindset.

Our Client Experience Team is tasked with delivering fast and accurate platform support, guidance and advice to our industry leading clients in fashion and lifestyle.

In this role you'll play a crucial role in supporting the growth and success of both Centra and our clients. You'll be the voice of Centra and simultaneously of our clients, providing feedback and advising on trends. As part of our Client & Partner Success Team you'll help us develop our platform with our clients in focus, as we take the digital commerce revolution to new levels.

What you'll do

• Own client cases by managing them efficiently across all communication channels, ensuring timely and quality service
• Engage proactively with clients to develop strategies that enhance their experience and boost loyalty
• Monitor customer satisfaction with our products and services, gathering insights for continuous improvement
• Educate and support client service representatives in addressing inquiries and complaints, fostering a positive team environment
• Collaborate with other departments to meet customer needs effectively
• Take on additional client service tasks as needed to drive success

You should also

• Be fluent in written and spoken English
• Possess excellent communication skills
• Have the ability to work and thrive in a team environment
• Be creative, detail-oriented, and always finish the tasks you start
• Be tech-savvy and/or have an interest in IT-systems and e-commerce
• Be a pedagogic person with a patient approach to guiding our clients through the complexities of an advanced e-commerce system
• Work together with a Client Success Team and follow through with proactive communication to bring issues to an end
• Go out of your way to help others and pride yourself on providing nothing but the best customer service
• Be inherently positive. Where others see problems, you see solutions and possibilities
• Have an analytical mindset
• Be a people person that loves communicating - be it via email, phone, or in person

Our Benefits

• Luxmed medical insurance plan to keep you healthy
• Sport card and a pack of fitness buddies to join you on your journey to getting fit and strong
• Set of cutting-edge equipment (MacBook, AirPods and other)

Self Development

• A non-hierarchical work-environment where you’ll have a lot of impact and space for growth
• A budget for participating in educational programs, meet-ups, and other events related to your profession

Feel at home

• At Centra, we believe that you should always feel welcome. No matter who you are, we are committed to fostering an inclusive environment for all colleagues
• Casual dress atmosphere. Wear whatever makes you feel good.
• Team-building events and friendly afterworks

Follow us at @lifeatcentra on Instagram, to see what it's like to work at Centra and meet some Centra teammates.