Service Desk Specialist

Hello,We are called People More because we treat our employees with respect, but also because the projects we work on are for people and should be easy and pleasant to use. We are technological, but we look at the bigger picture :)The company is made up of people with a huge client base in the country and abroad, for whom we build projects from scratch (UX, UI, frontend, backend, mobile) or in part. We work directly for our clients and also support our partners in their own solutions. This ensures a wide range of projects and the ability to change! We work with clients all over the world.For the project that we are working on with our partner, we are looking for Service Desk Specialist (Remote Work & Luxembourg Travel).

Your duties will include:

• Provide first-line technical support to end-users (hardware, software, and network issues).

• Diagnose, troubleshoot, and resolve or escalate technical problems according to established procedures.

• Monitor and manage tickets in the service desk system.

• Collaborate with other IT teams to ensure timely issue resolution.

• Support users remotely and during business trips in Luxembourg.

• Document incidents, solutions, and procedures in the service desk system.

• Follow security procedures and data protection policies.

• Participate in projects aimed at improving IT service efficiency and user satisfaction.

• Stay up-to-date with the latest technology trends and continuously develop technical skills

Requirements that must be met:

• Bachelor’s degree, post-secondary, or secondary education with equivalent professional experience.

• Proven experience in IT support or Facility Services within a structured support team.

• Solid understanding of hardware, software, and network troubleshooting.

• Experience with service desk tools, including ticketing systems and remote support solutions.

• Awareness of IT service management practices and service-level agreements (SLAs).

• Strong analytical and problem-solving abilities; capable of resolving issues independently or escalating when necessary.

• Flexibility and responsiveness in handling unexpected situations and support demands.

• Commitment to continuous learning and staying updated with technology trends.

• Very good English and Polish

What we offer:

• We are open and honest and we solve problems instead of generating them.

• Maybe it’s obvious, but we really respect our employees and associates. We used to be software developers, too, and we appreciate that job!

• A small team

• An international working environment and international projects

• Private medical care

• Sports card

• Training courses

• Remote work + occasional business trips to Luxembourg

We have an office in Krakow, but if you like to work remotely, that’s absolutely fine. We are OK with fully remote work. For us, you can be located anywhere. :)

Why it’s a good idea to work with People More?

• If you are not satisfied with your work or your tasks, we’ll find a way out together!

• If you get bored, we will offer you a new product and new, fascinating tasks

• We will work on your brand together: you will get an opportunity to attend conferences, including as a speaker, and we will help you publish in recognized magazines and online

• We will facilitate your access to challenges that are usually difficult to get

• At any time, you can talk directly to the board of People More—we talk your language because the company’s founders are software developers and designers!

What does the recruitment process look like?

• A friendly remote initial interview

• A remote technical talk

• The decision to work together!