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L2 Application Support Specialist
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Support

L2 Application Support Specialist

22 - 33 USD/hNet per hour - B2B
22 - 33 USD/hNet per hour - B2B
Type of work
Full-time
Experience
Mid
Employment Type
B2B
Operating mode
Remote

Tech stack

    Polish

    C1

    English

    B2

    L2

    advanced

    AppServer

    regular

    ITSM

    regular

    Progress OpenEdge

    nice to have

    Node.js

    nice to have

    PAS AppServer

    nice to have

Job description

Online interview

L2 Application Support Specialist

📍 Location: Baltic States or Poland (Remote/Hybrid options)

📅 Start date: ASAP

🏦 Project: Major Banking Client

  • Salary up to 120 pln/h net on b2b

Join our dynamic support team working with a leading banking institution! We’re looking for an L2 Application Support Specialist to ensure smooth operations across production, staging, and test environments. You'll play a vital role in monitoring, diagnosing, and resolving incidents for enterprise applications, acting as a bridge between end-users, infrastructure teams, and L3 support.


Wymagania

  • 2+ years of experience in L2 application or production support
  • Hands-on experience with monitoring tools and log analysis
  • Good understanding of AppServer, databases, and middleware
  • Proficient in ITSM tools (ServiceNow preferred)
  • Strong problem-solving and communication skills
  • Fluent in English

Nice to have:

  • Knowledge of Progress OpenEdgeNode.js, or PAS AppServer


Obowiązki

  • Proactively monitor application health and respond to alerts
  • Triage and resolve application incidents (ServiceNow queue)
  • Analyze logs and metrics (Kibana, Grafana, Splunk) for troubleshooting
  • Support enterprise applications in production and non-production environments
  • Collaborate with L3 support and infrastructure teams on complex issues


Oferujemy

  • Rate up to 130 PLN/h net on B2B
  • Convenient payment method
  • Short 14-day invoice payment terms
  • Comprehensive private medical care package
  • Access to the MyBenefit cafeteria platform (enabling orders for Multisport cards, and prepaid cards for IKEAZalandoNotino, and many more)


22 - 33 USD/h

Net per hour - B2B