L2 Application Support Specialist

L2 Application Support Specialist

📍 Location: Baltic States or Poland (Remote/Hybrid options)

📅 Start date: ASAP

🏦 Project: Major Banking Client

• Salary up to 120 pln/h net on b2b

Join our dynamic support team working with a leading banking institution! We’re looking for an L2 Application Support Specialist to ensure smooth operations across production, staging, and test environments. You'll play a vital role in monitoring, diagnosing, and resolving incidents for enterprise applications, acting as a bridge between end-users, infrastructure teams, and L3 support.

Wymagania

• 2+ years of experience in L2 application or production support
• Hands-on experience with monitoring tools and log analysis
• Good understanding of AppServer, databases, and middleware
• Proficient in ITSM tools (ServiceNow preferred)
• Strong problem-solving and communication skills
• Fluent in English

Nice to have:

• Knowledge of Progress OpenEdge, Node.js, or PAS AppServer

Obowiązki

• Proactively monitor application health and respond to alerts
• Triage and resolve application incidents (ServiceNow queue)
• Analyze logs and metrics (Kibana, Grafana, Splunk) for troubleshooting
• Support enterprise applications in production and non-production environments
• Collaborate with L3 support and infrastructure teams on complex issues

Oferujemy

• Rate up to 130 PLN/h net on B2B
• Convenient payment method
• Short 14-day invoice payment terms
• Comprehensive private medical care package
• Access to the MyBenefit cafeteria platform (enabling orders for Multisport cards, and prepaid cards for IKEA, Zalando, Notino, and many more)