Senior Production Support Specialist 2nd Line

Senior Production Support Specialist

Help us provide technical expertise in supported systems to global business users!

Krakow-based opportunity with the possibility to work 100% remotely!

As a Senior Production Support Specialist you will join the EU International Application Support team, which provides the Second line support on Local and Regional Applications for countries in Continental Europe. The Technology Services Europe Center was created to provide full life-cycle software manufacturing, deployment and business support services.

Your main responsibilities: Development & support in all aspects of the selected IT systems and applications

• Day-to-day maintenance and proactive monitoring of production services and environments
• New functionality/product deployment and changes to existing solutions
• Providing technical expertise in supported systems to Business users
• Adhering to all service level agreements and metric requirements at all times
• Assistance on audit and operational controls related activities
• Highlight problems/blockages and take the initiative to suggest ideas to change and improve processes
• Assist site management in providing solutions for new initiatives/business & revenue improvements
• Adhering to all service level agreements and metric requirements at all times
• Strong emphasis on the maintenance of an effective and rigid control environment ensuring quality is never compromised
• Expected to develop a strong working relationship with the business users and management in all supported sites, project, implementation, analyst and deployment teams

You're ideal for the role if you have:Detailed knowledge and past experience in MS SQL Server (T-SQL, SSIS, SSRS)

• Knowledge and past experience in Internet Information Services (IIS)
• Experience in developing or supporting customer-facing applications
• Ability to learn new technologies and procedures very quickly
• Excellent analytical skills, with the ability to multi-task and manage multi-users/sites
• Ability to work independently and take responsibility
• Interpersonal and organizational skills

It is a strong plus if you have:

• Knowledge of chosen backend technology will be added advantage (C# .Net or Java)
• Ability to work within an international environment
• Ability to work under time and stress pressure
• Ability to continuously provide a high quality of service and achieve customer satisfaction and ensure that necessary internal policies are fully executed

Internal job number #6476

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