IT Support Engineer (NOC/System Administrator)

We are looking for a Hands-on IT Support Engineer (NOC/System Administrator) to provide critical onsite support for our client, a leading European digital employee benefits provider. If you are a proactive problem-solver who enjoys handling daily business operations, from network troubleshooting to M365 management, and you are ready to be the "go-to" person on the ground, this role is for you.
We are looking for a Poland-based System Administrator open to business trips to Netherlands for onsite operations.

Responsibilities:

• Daily Business Operations: Act as the primary onsite point of contact for all IT-related issues, ensuring smooth daily business continuity.

• M365 Administration: Manage and optimize the M365 tenant, handling user setup, permissions, and common office application support.

• Infrastructure Support: Maintain and troubleshoot onsite network infrastructure, including Wi-Fi connectivity and hardware health.

• Ticket Management: Monitor and resolve T2/T3 level incidents via Jira, ensuring timely updates and high service standards.

• System Optimization: Identify and resolve common office IT bottlenecks, providing basic system administration for Windows-based environments.

• Onsite Advocacy: Coordinate with the broader IT team to implement site-specific improvements and ensure all hardware/software meets corporate standards.

Min requirements:

• 3+ years of experience in IT Support, NOC, or System Administration (T2/T3 levels).

• M365 Expertise: Strong hands-on experience with M365 tenant administration and setup.

• Network Proficiency: Solid understanding of network fundamentals and experience handling onsite Wi-Fi and connectivity issues.

• Ticketing Systems: Practical experience using Jira for task tracking and incident management.

We offer:

• Opportunity to work on bleeding-edge projects

• Work with a highly motivated and dedicated team

• Competitive salary

• Flexible schedule

• Benefits package - medical insurance, sports

• Corporate social events

• Professional development opportunities

• Well-equipped office

About us:

Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.