Service Desk Technician

G2A.COM is the world's largest marketplace for digital entertainment. On our platform, over 30 million people from 180 countries have already purchased more than 100 million digital items. Why? Sellers from all over the world present a rich offering of over 75,000 digital codes for games, software, gift cards, subscriptions, DLCs, in-game items, and various digital entertainment. We are a safe marketplace, where sellers guarantee instant delivery.

What else sets us apart? G2A.COM is a place co-created by a team of 400 exceptional experts representing 12 nationalities. Most of us work in a hybrid model, some remotely, or on-site in a chosen location. Our R&D center is in Rzeszow, we also have offices in Warsaw and Krakow. The company's main headquarters are in Hong Kong, with the central office in Amsterdam.

We address each other by our first name, we are supportive, and we share knowledge. We operate based on DEI values – Diversity, Equity, and Inclusion and provide extensive development opportunities – in 2023 over 180 development and wellbeing events. We work in a dynamically changing environment, continuously implementing and utilizing the latest technologies such as artificial intelligence (AI), augmented reality (AR), and specialized cybersecurity solutions.

We regularly check job satisfaction. According to the latest survey, as many as 88% of us are satisfied with work-life balance, 93% appreciate teamwork, and 83% value managerial support. The average tenure at G2A.COM is an impressive 5 years. This is simply a place where people want to be.

By joining us, you will have the opportunity to collaborate and create projects with international brands such as Google, PayPal, Amazon, VISA, Mastercard, PayU, EY, Synerise, Modivo, Empik, and Microsoft. We think and act globally, and in our daily work, we are guided by analysis and data, although intuition and experience-based insights are also considered a significant asset. We invite you to join us on the journey of co-creating Gate2Adventure – the gateway to the world of digital entertainment. 

We’re waiting for you!

Join our Technical Assistance Center team as a Service Desk Technician.

Your daily responsibilities will involve providing technical support within the organization. Your communication skills will be crucial in providing fast and effective help, and your passion for technology will let you find solutions even for the most complicated problems.

You can work in a hybrid mode. Additionally, we’ve prepared a comprehensive benefits package for you: a welcome pack to get you started, Motivizer vouchers, private medical care, a MultiSport card, exclusive discounts on the G2A.COM sales platform, and much more.

If you’re ready to join our team and develop your IT talents, don’t wait and apply today!

Your responsibilities:

• Preparing work environment for other employees
• Installing and configuring hardware and software in the network
• Assigning priorities and managing technical support tickets
• Providing technical support for hardware and software
• Installing and maintenance of AV systems
• Implementing system and software updates from other developers, as well as automating this process
• Maintenance of wired and wireless networks
• Monitoring hardware in the network and the emergency power supply, as well as preventing possible outages
• Preparing technical documentation and writer instruction manuals for users
• Compliance with all standards, procedures, tests, and internal policies

You're a perfect match for the role, if:

• You have at least 2 years of work experience in a similar role
• You are familiar with the administrative and practical usage of Windows, MacOS, and Linux operating systems to a degree allowing you to diagnose and solve issues quickly
• You are familiar with remote support solutions such as the SCCM and InTune tools
• You are familiar with network- and IT security-related matters
• Your command of English is conversational and allows you to read and write technical documentation
• You are communicative, build relations easily, and are open to helping others
• Are open to working from office during the training period

Why joining us worth it?

• Hybrid workplace model
• You receive all the necessary work resources, such as a laptop and/or a phone
• We can provide and deliver ergonomic and electronic equipment for your home office, such as footrests, stability balls, chair with back support, monitor, mousepad, laptop docking station, mouse, keyboard, headphones
• We provide an opportunity for realizing new ideas and appreciate them a lot
• We encourage the development of skills and competences with internal and external trainings
• We value DEI – Diversity, Equity & Inclusion
• We support grassroots initiatives and take part in charity events
• We offer valuable benefits, such as:
• the welcome pack,
• vouchers for the Motivizer platform (each month the employees receive a pool of 220 points they can spend on many products and services available in the system),
• private healthcare
• the MultiSport card,
• an opportunity to take part in internal and external trainings and industry events,
• many more
• You will receive discount codes to use on the G2A.COM sales platform so that you can enjoy the benefits of our offers and services