Technical Integration Engineer

Kryptonim is revolutionizing the crypto industry as a fiat onramp provider. 

We’re a platform where users can easily exchange fiat currency for cryptocurrency. Merging key aspects of the crypto and fiat world, such as Know Your Customer (KYC) protocols, risk management, diverse payment methods, and substantial crypto liquidity.

Kryptonim ensures a user-friendly and secure payment experience. This approach aligns with our mission to make the world of digital assets accessible and secure, simplifying crypto purchases and fostering a transparent cryptocurrency culture.

We are looking for an experienced Technical Integration Engineer with a problem-solving attitude who will help us maintain a steep growth trajectory and assure smooth operations with our customers.

We offer a B2B contract with a competitive salary range of 10 000 – 14 000 net PLN, depending on your experience.

You will have the flexibility to work 100% remotely. However, our office in Warsaw Spire is available for you if you want to see us in person 🌍

Our Tech Stack at Kryptonim ⚒️

• Golang
• Postgresql, Redis
• AWS
• Kubernetes

Our Approach to Work 💪

Effective Communication: We prioritize clear and empathetic communication with customers to understand their needs and provide precise guidance.

Thorough Documentation Review: We meticulously review all technical documentation and customer interactions to ensure accuracy and completeness.

Proactive Issue Identification: We use diagnostic tools and analysis techniques to proactively identify and address potential integration issues.

Hybrid work model: we count on a high level of autonomy and we don’t micromanage, but we believe that sometimes it’s necessary to meet in person to have a brainstorming session.

Your responsibilities include

• Guide and support customers through the integration process with our solution, ensuring seamless and efficient setup
• Diagnose, troubleshoot, and resolve technical issues that arise during and after the integration process
• Act as the primary technical contact for customers, providing timely and effective responses to queries and concerns
• Create and maintain comprehensive documentation, FAQs, and technical guides to assist customers in understanding and utilizing our solution
• Monitor system performance and customer integrations, proactively identifying potential issues and ensuring high availability and reliability
• Collaborate with development, product management, and other teams to resolve complex issues and deliver a superior customer experience

We're Looking for Someone With:

• At least 3 years of hands-on experience in providing technical support to corporate clients
• Proficiency in connecting to and interacting with APIs
• Strong written and verbal communication skills in English
• Exceptional customer-facing skills with a compassionate approach
• Basic knowledge of any programming language
• Experience in writing and understanding technical documentation

Nice to Have👌

• Experience with SQL or MongoDB
• Familiarity with Go or Python Basic knowledge of blockchain-related topics 
• Basic understanding of Git
• Experience with the payments ecosystem, including card payments, open banking, and other methods

Our benefits see what perks we've prepared for you!

Growth support 🌱

As the company grows, so does your role, ensuring your voice matters in strategic decisions. Participate in enriching feedback sessions, with limitless access to educational resources and language courses for your personal and professional development. Receive regular feedback during 1–on–1 meetings, we’re creating a culture based on continuous improvement. Our employees have unlimited access to educational platforms.

Health & Wellbeing 🧘‍♀️🧘‍♂️

We care about our employees’ health. We offer private medical care, in-office diagnostic tests, and a Multisport card. We believe in mixing business with pleasure, and so there are also sports activities available to our employees!

Work & time off 💼🌴

You will have 26 days off, regardless of how long you’ve been with us, and additional special days off. Sick days are paid in full. We have a flexible schedule, and we operate from a comfortable office in Warsaw Spire.

Community 🥳

We believe in a culture of appreciation. Attend industry conferences. We organize office theme parties, contests, and integration events as well as provide funds for group outings. 

Office life 🏰

Yes, we know there's more to life than a gorgeous view from the office. That’s guaranteed in our office on the 40th floor of Warsaw Spire. However, we also celebrate little things together, like the International Pancake or Chocolate Day.

Recruitment process 🤝

Our recruitment process is designed to be transparent and engaging, ensuring we find the right match for our team and projects.

Here’s what you can expect:

1.Apply Online

Submit your application on our website and fill out the accompanying form.

2.HR call

A brief conversation with our HR team to learn more about your background and interests. This is the first personal touchpoint on your journey with us.

3.Softskills & Tech Interview

We will schedule a meeting in our office or online to discuss your professional experiences and expectations. You’ll also tackle problems similar to those you would encounter in your potential role, allowing us to assess your problem-solving skills.

4.Offer of Cooperation

Shortly after our meeting, if we decide to proceed, you will receive an offer from us to start our collaboration!

We look forward to reviewing your application and potentially welcoming you to our team! 🥳