ServiceNow Consultant

Start Date: ASAP / Within 1 Month / Flexible

Work Model: Hybrid (2 days per week, offices in: Cracow, Katowice, Wrocław, Poznań, Opole, Warsaw, Lublin i Gdańsk

Contract Type: B2B 

We are looking for a professional to join a global team focused on consulting, technology services, and digital transformation. The role involves supporting organizations in their transformation journeys, driving efficiency, effectiveness, and competitiveness in Finance and related functions.

Responsibilities

• Transform query-related processes across IT, HR, and Finance within BPO/GBS/SSC environments

• Recommend “To Be” Connect to Resolve models aligned with global best practices

• Define technology setup guidelines to support the transformed C2R model for specific service lines

• Prepare user stories and use cases to capture system adjustment requirements

• Develop process maps for C2R, including roles and responsibilities (RACI), SLAs, and KPIs

  
  

Expectations

• Practical knowledge of ServiceNow platform in areas such as Finance and Control, Customer Service, Vendor Management, Communication, Sourcing and Procurement, Audit Risk and Compliance, HR, and IT

• Strong understanding of Connect to Resolve / Query to Resolve processes

• Experience in analyzing business needs and managing ServiceNow requirements

• Ability to collaborate with IT, developers, and operations teams to deliver agreed outcomes in ServiceNow

• Understanding of various Service Delivery Models (GBS, SSC, BPO, hybrid, BOT) and general process knowledge (AP/AR/GL/MDM)

  
  

What We Offer

• Medicover healthcare package

• Multisport card

• Access to an e-learning platform

• Group life insurance