Service Owner (3-4 months project)

Summary: This position is for a Temporary Service Owner for the document management platform M-Files, required during the absence of the permanent Service Owner. The role is essential to ensure the continuity and improvement of document management services at Syensqo.

Salary: up to 295 euro/day

Project Length: 3-4 months

Remote work: yes

Project language: English

Business trips: no

Start: ASAP / we’re open to the candidates with up to 1 month notice

Assignment type: B2B

Main Responsibilities:

• Service management: Ensure smooth operation and high availability of M-Files and integrations.

• Stakeholder Engagement: Liaise between business users and technical teams.

• Incident and problem management: Lead root cause analysis and solutions.

• Resource management: Manage external vendor relationships.

• Document management: Maintain documentation of architecture and procedures.

• License and compliance management: Monitor software licensing compliance.

• Service Evolution: Plan and execute changes to the document management ecosystem.

• Governance: Ensure adherence to IT policies and service standards.

• Technical leadership: Drive improvement of the platform.

• Roadmap and lifecycle: Define and deliver service roadmap aligned with strategy.

• Continuous improvement: Enhance service quality and user experience.

• Knowledge management: Support data accuracy and accessibility strategies.

• Reporting: Analyze service quality and user satisfaction.

• KPI management: Track and improve service metrics.

Key Requirements:

• Bachelor's degree in IT, Computer Science, or related field.

• Proven experience as a Service Owner in IT service management.

• Hands-on expertise with M-Files.

• M-Files certifications (preferred).

• Strong vendor management experience.

• Understanding of ITIL framework and SLAs.

• Excellent communication skills.

• Strategic thinking and technical acumen.

• Experience in transitional roles.

• EU citizenship required.

Nice to Have:

• Customer-centric approach.

• Proactive and results-oriented.

• Strong analytical skills.

• Effective communication and relationship building.

• Passion for technology.

Other Details:

• Project Type: Temporary Position.

• Location: Required EU National.