Product Owner (Voice Platform & Conversational AI) | f/m/d

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.

About the role

The Product Owner is responsible for defining, prioritising, and driving product outcomes across ERGO’s digital and conversational platforms (Voice, Chat, GenAI). The role owns the product vision, roadmap, and backlog, ensuring alignment with business goals, regulatory expectations (DORA, GDPR), and delivery frameworks. You will partner closely with business stakeholders, architects, developers, QA, PMs, and international teams to deliver scalable, compliant, high-quality products. This role balances strategy and execution: shaping future capabilities while ensuring current initiatives land with predictability, quality, and stakeholder satisfaction. 

How you will get the job done

• defining and maintaining the product vision and multi-quarter roadmap for voice/GenAI/digital features 

• aligning the roadmap with strategic priorities (GenAI scale-out, Voice platform expansion, compliance) 

• translating business goals into actionable product outcomes, KPIs, and measurable deliverables 

• owning and prioritising the product backlog using business value, feasibility, and dependencies 

• writing clear, testable user stories and acceptance criteria 

• ensuring that backlog reflects regulatory requirements, operational readiness, and technical constraints 

• working with PMs to align milestones, dependencies, and release plans 

• collaborating with developers, architects, and QA to ensure stories are understood, estimable, and implementable 

• participating in sprint ceremonies, refinement sessions 

• ensuring smooth handover into operations and readiness for scale 

• acting as the primary contact for business owners 

• facilitating workshops to gather requirements, align expectations, and validate designs 

• communicating product status, risks, and decisions clearly and consistently 

• ensuring product decisions incorporate DORA, GDPR, security, and audit requirements 

• driving documentation discipline (Confluence, Jira, architecture repositories) 

• supporting test strategy by clarifying acceptance criteria and confirming the definition of done 

• defining lightweight KPIs such as adoption, flow success rates, automation impact, and defect trends 

• analysing performance data (Cognigy Insights, operational dashboards) to identify improvements 

• prioritising optimisation cycles and refinements post-launch 

Skills and experience you will need

• fluent spoken and written English 

• 5+ years of experience in Product Owner or Product Manager roles within IT or digital products 

• strong understanding of Agile/Scrum, hybrid delivery models 

• experience working with cross-functional teams (BA, Dev, QA, DevOps, Architects) 

• ability to translate business needs into structured, implementable requirements 

• excellent stakeholder communication and facilitation skills 

• familiarity with conversational platforms  

• exposure to GenAI or LLM-driven products 

• experience working in regulated environments (insurance, finance) 

• understanding of backend/API delivery concepts 

• strong analytical mindset; comfortable making prioritisation and trade-off decisions 

• experience with Jira, Confluence, and documentation standards

Perks & Benefits

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!