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    Text SA

    Support Hero

    Text SA
    Wrocław
    1 387 - 1 639 USDNet/month - B2B
    Type of work
    Full-time
    Experience
    Junior
    Employment Type
    B2B
    Operating mode
    Remote

    Tech stack

      English

      master

      Customer Support

      junior

      HTML

      nice to have

      JavaScript

      nice to have

    Job description

    Online interview

    About your team: 


    We’re a team of almost 30 people dedicated to supporting over 40,000 customers across 150+ countries. We focus on providing effective support, quick and clear communication, and top-notch service quality.


    Our clients know they can always rely on us. Besides daily support, we work on different projects like collaboration with developers, language analysis, and much more! In times of quick AI development, we are working on improving automation and building AI tools to support people in their efforts to solve the most advanced cases and build relationships.


    We’re available to our customers 24/7, so be prepared for different shifts.


    You will be responsible for:


    • Being the first point of contact, supporting customers with code installation, product usage, customer exit reporting, billing assistance, and more;
    • Quick, efficient, and high-quality communication;
    • Collaborating with technical support in more technically complex cases;
    • Building professional relationships with clients;
    • Learning about our products daily and keeping up with the release of new features by our product teams.


    What you'll need to bring:


    • Excellent English skills – you’ll be using it all day;
    • We expect that you already have experience in business customer support;
    • Fast typing skills – at least 40 WPM;
    • Strong multitasking abilities;
    • You need to be ready to work the graveyard shift;
    • Strong analytical and communication skills;
    • You will need to be able to assimilate large amounts of information day in and day out;
    • Basic knowledge of JS/HTML is a plus.


    1 387 - 1 639 USD

    B2B