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Technical Support Representative
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STATSCORE Sp. z o.o.

Technical Support Representative

STATSCORE Sp. z o.o.
1 099 - 2 321 USDGross/month - Permanent
Type of work
Full-time
Experience
Mid
Employment Type
Permanent
Operating mode
Office
STATSCORE Sp. z o.o.

STATSCORE Sp. z o.o.

Jesteśmy jedną z wiodących firm w zakresie tworzenia rozwiązań IT dla branży sportowej. Do naszych klientów należą federacje sportowe, media oraz firmy bukmacherskie. Mamy jasną wizję - budujemy największe centrum danych sportowych na świecie!

Company profile

Tech stack

    Customer Support
    advanced
    English
    advanced
    Betting
    advanced
    Polish
    regular
    CRM
    junior

Job description

Online interview

STATSCORE!


We are one of the world's leading companies in the field of providing innovative products for the sports industry. We collect, organize and deliver high-quality sports data helping sports enthusiasts, media and betting organizations achieve their goals. We connect people through what we do, and create a better world for sports, every single day! 



PRODUCTS?


All of our products are built in-house and are strictly related to sport. We are serving our customers with in-play live visualizations, as well as sports statistics widgets and raw data provided by our SportsAPI. All the features are created by using new technologies and the best practices around the process of software development.



WHAT ROLE WILL YOU TAKE ON A TEAM?


We are seeking a technically adept and customer-focused individual to join our team as a Technical Support Representative. In this role, you will not only provide exceptional customer service but also handle more complex technical queries related to our sports betting products. Your duties will involve troubleshooting, analyzing, and resolving technical issues, working closely with our development team to communicate bug reports, and using your understanding of JSON and XML files, as well as log analysis, to ensure customer satisfaction.

 

YOUR RESPONSIBILITIES

  • Diagnose and resolve technical issues, providing detailed feedback to both customers and internal teams.
  • Handle customer inquiries related to our betting platforms, ensuring technical problems are addressed efficiently.
  • Analyze system logs and error messages to pinpoint issues and suggest timely solutions.
  • Collaborate with software developers and engineers to report bugs and ensure effective resolutions.
  • Maintain comprehensive records of technical issues and customer interactions.
  • Utilize an advanced understanding of product specifications and functionalities to support customer needs.
  • Escalate complex issues to higher-level technical teams and monitor their resolution.
  • Contribute to continuous improvement initiatives by identifying patterns in technical support inquiries.
  • Achieve key performance indicators related to technical support effectiveness and customer satisfaction.


OUR EXPECTATIONS

  • Proven experience in technical support, particularly in troubleshooting and issue resolution.
  • Ability to read and understand various text-based format (XML, JSON etc.)
  • Experience in using HTTP API testing platforms.
  • Skill in analyzing complex logs with basic queries.
  • Effective communication skills, with the ability to convey technical information clearly to both technical and non-technical stakeholders.
  • Demonstrated problem-solving skills with a methodical approach to complex challenges.
  • Experience working with cross-functional teams in a dynamic and fast-paced environment.
  • Organizational skills and the ability to manage multiple priorities effectively.
  • Willingness to work flexible hours to accommodate global customer needs, including 24/7 support.


WOULD BE YOUR ADVANTAGE:

  • Advanced proficiency in Korean, Chinese, Ukrainian, Spanish, or Portuguese.
  • Hands-on experience in sportsbook, trading, or a general understanding of different sports rules.
  • familiarity with programming (e.g., C#, Java) or scripting languages (e.g. Bash, Python), and SQL.
  • Familiarity with CRM systems and ticketing systems.



TEAM & WORKING CONDITIONS:

  • Annual performance bonus
  • Private medical care
  • Life insurance
  • Lunch cards
  • Sport cards
  • Professional training & courses + English language courses
  • Integration events, family picnics
  • Additional days off for: birthdays, volunteer work
  • Employee referral program
  • Fruits / coffee / tea / drinks
  • Fun office activities in our leisure zone such as: table football, play station, board games, darts
  • Welcome pack
  • All the equipment you need (laptop, extra-monitor, headphones), you only have to bring your talent!


RECRUITMENT PROCESS:


There are 2 short stages ahead of you:.

  • Screening – video call (30 min. in Polish)
  • Second interview – video call with Hiring Manager (60 min. in English)



INTERESTED?

Check what makes us different - https://www.statscore.com/company/what-makes-us-different/

1 099 - 2 321 USD

Permanent

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Informujemy, że administratorem danych jest STATSCORE sp.z o.o. z siedzibą w Katowicach 40-012 przy ul. Węglowej 2. (dal...more