ServiceNow Solution Architect (f/m/x)

We are looking for a ServiceNow Solution Architect who will take full ownership of designing scalable, secure, and business‑driven ServiceNow solutions for Finance Global Business Services. The role involves shaping Finance GBS workflows, partnering closely with stakeholders, and ensuring high platform standards while driving innovation and continuous improvement.

Your tasks

• Owning the architecture, security, compliance, and overall health of the ServiceNow solution

• Designing scalable, user‑focused workflows across Finance GBS

• Collaborating with Product Owners, Global Process Owners, Platform Architect, and other architects to align roadmaps and ensure reusable, consistent architecture

• Leading end‑to‑end technical design, development, testing, and release activities, partnering with internal teams and external vendors

• Enhancing and maintaining solutions delivered by external partners to ensure seamless system integration

• Supporting roadmap and strategy creation by evaluating new ServiceNow releases and recommending improvements

• Driving platform optimization through best practices, new features, automation, and reusable components

Requirements

• At least 5 years of ServiceNow experience in architecture, solution design, and configuration, including Service Portal & Mobile App (Employee and Agent), with over 10 years of total professional experience

• Track record of delivering ServiceNow solutions for finance functions and working knowledge of finance processes and terminology

• Hands‑on expertise across ServiceNow Case & Knowledge, Service Catalog & Portal, Service Operations Management, and ITSM modules

• Experience in integrating ServiceNow with ERP and other Finance applications

• Advanced skills in CMDB design, ServiceNow Discovery, Asset Management, and SCCM integration

• Proficiency with App Engine, Flow Designer, Process Automation Designer, IntegrationHub, CSDM, Performance Analytics, and ATF.

• Strong scripting skills (Business Rules, Script Includes, Client Scripts, UI Policies)

• ServiceNow System Administrator (CSA) certificate

• Ability to work in Agile environments, applying practical Agile methodologies

• Communication, stakeholder management, and vendor management skills

• Ability to prioritize requirements, manage expectations, and maintain high-quality documentation

• Residing in Poland required

Nice-to-have requirements

• Certified Technical Architect (CTA), Certified Application Developer (CAD) or CIS (ITSM/CSM/FSCW/App Engine)

• ITIL 4 certificate

• Experience in retail or healthcare sectors