ServiceNow ITOM Architect

Role Overview

We are looking for an experienced ServiceNow ITOM Architect to lead the design, architecture, and implementation of enterprise-scale ServiceNow solutions. This role requires deep expertise in IT Operations Management (ITOM) and the ability to translate business needs into scalable, secure, and high-performing platform architectures.

Key Responsibilities

• Own end-to-end architecture and solution design within the ServiceNow platform

• Lead ITOM initiatives including Discovery, Service Mapping, Event Management, CMDB

• Define technical standards, best practices, and governance models

• Collaborate with stakeholders to align platform capabilities with business objectives

• Guide development teams and perform architectural reviews

• Ensure performance, scalability, and security of solutions

• Support pre-sales activities when required (estimations, solution proposals)

Required Experience & Skills

• Proven experience as ServiceNow Architect / Senior Consultant

• Strong hands-on expertise in ServiceNow ITOM modules:

  • Discovery

  • Service Mapping

  • Event Management

  • CMDB & CSDM

• Excellent understanding of ServiceNow platform architecture

• Experience integrating ServiceNow with external systems

• Ability to lead workshops and engage with senior stakeholders

• Strong analytical and problem-solving skills

Language Requirements

• English level: C1 (advanced / fluent) – mandatory(ability to work with international clients & teams)

Nice to Have

• ServiceNow Certified System Administrator / CIS-ITOM / CTA

• Experience with cloud environments (AWS / Azure / GCP)

• Knowledge of ITIL / Agile frameworks

• Pre-sales / client-facing experience