Technical Support Engineer L2
Support
Technical Support Engineer L2
Support
Rondo Daszyńskiego, Warszawa
PAYBACK
Undetermined
Permanent
Mid
Office
Job description
The Technical Support Engineer L2 will work in an international environment with operations and development colleagues to ensure application support for PAYBACK Italy, Mexico, Austria and Poland.
Your responsibilities:
Your responsibilities:
- Monitoring (including continuous improvements), analysis of performance issues and incidents.
- Incidents, Changes Management.
- Ensure issue resolutions happens within the agreed RTO
- Logs review, data discovery in database tables for investigation of failures. Raise a defect and start pro-active work on resolution when the issue got identified. Escalate unexpected behavior (bugs in implementation) to the implementers team.
- 2nd level operation, administration and configuration of Linux based applications.
- Interface with external service providers and partners, ensuring consistent service delivery across the platform.
Your Profile:
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
- 2+ years experience as a Support Engineer, with emphasis on monitoring, incident, problem, and change management procedures following ITIL process.
- Proven ability to communicate the cross-functional teams.
- Strong analytical / trouble shooting skills. Knowledge any of ELK/Grafana/Icinga is an advantage.
- End user knowledge of Linux operating systems, including shell or python scripting.
- SQL knowledge, PL/SQL knowledge is an advantage.
- Experience with operation of Apache / Tomcat / WebLogic / Oracle / OpenShift / GCP is an advantage.
- Working knowledge of flat file and XML based batch processing.
- Working knowledge of common communication protocols (i.e. SFTP, SSH, HTTP, etc.).
- Strong ability to communicate clearly with Business Partners, Leadership, non-technical end users.
Our offer:
👉Employment contract?
Of course. With us you do not have to worry about stable employment.
👉Benefits?
We have them! Among other: corporate incentive program, sport card, private medical care.
👉Flexible working hours?
Sounds great! We start working between 8 to 10.
👉Convenient location?
Sure! We invite you to our new office at Rondo Daszyńskiego, but we are currently also working remotely.
👉Friendly atmosphere at work?
Yes! In PAYBACK, people are the most important asset.
👉Dress code?
We definitely say no. There are no rigid dress code rules in our company, sneakers are more than welcome.
👉Working in a hybrid model?
Of course! You work with us 2 days a week from the office, 3 days a week from home.
👉Something is missing?
Open communication is our priority, so dare to ask!
Tech stack
ITIL process
Analytical skills
trouble shooting skills
Linux
ELK
Grafana
Icinga
SQL
PL/SQL
Office location
Published: 28.02.2023
About the company
PAYBACK
PAYBACK is the biggest multiparter loyalty program in Poland. Our idea is to appreciate consumers for their everyday purchasing decisions and to support companies in building and maintaining stable relationships with the...
Company profile
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