Customer Care Coordinator

Hello YOU! Want to be the voice of the customer in the fitness tech industry?

PerfectGym is a data-driven, global SaaS company innovating the fitness industry. We empower fitness businesses worldwide using cutting-edge technology. As part of the international Sport Alliance group, we combine the fast-paced, high-impact environment of a tech company with the stability of a major corporation. We are looking for a passionate and motivated Customer Care Coordinator to join our support team.

Your Position in Our Team

As a Customer Care Coordinator, you will be the first point of contact for our global customers. Your mission is to provide a world-class support experience by helping customers use our product effectively, resolving issues, and acting as their advocate within the company.

Key Responsibilities:

• Respond to customer inquiries via email, live chat, and phone with speed, professionalism, and empathy.

• Assist customers in using our product effectively by providing clear guidance, best practices, and solutions.

• Identify, document, and track bugs and platform incidents, ensuring accurate reporting to the technical teams.

• Escalate complex issues to Customer Care Managers for smooth handovers.

• Collect and log customer feedback and feature requests to support Product and Engineering teams in improving the platform.

• Contribute to the team knowledge base by documenting solutions and processes.

Your Profile

We are looking for someone with:

• Exceptional attention to detail and a methodical approach to problem-solving.

• A passion for helping people and delivering high customer satisfaction.

• Excellent written and verbal communication skills in English.

• Strong analytical and problem-solving abilities with the capacity to quickly understand and diagnose issues.

• Motivation to build a career in customer success and technology.

Extra credit if you also:

• Speak and understand German, Spanish, or French.

• Have experience with CRM or helpdesk software (e.g., Zendesk, Salesforce, Intercom).

• Have knowledge of the fitness or leisure industry from the perspective of an employee, trainer, or member.

• Are willing to work outside of standard 9-5 hours.

  
  

Your benefits with us

• Benefits package – private medical care and a sports card to support your health and well-being

• Flexible working hours – manage your schedule and enjoy a real work-life balance

• Flexible work model – work fully remotely or combine it with on-site collaboration at our modern office in Warsaw

• Flexible employment options – choose the type of contract that best suits your needs

• Access to Udemy Business – grow your skills with thousands of high-quality online courses

• Unique experience in the Fitness and SaaS industry – join a market-leading company in a dynamic, fast-growing field

• International team – collaborate with talented colleagues from around the world in a diverse and inclusive environment

• Unforgettable company events – take part in engaging team-building activities and memorable celebrations

• No dress code – express your personal style and feel comfortable at work

• Dog-friendly office – bring your furry friends to our pet-friendly Warsaw workspace