IT Support Specialist

Responsibilities:

• Provide day-to-day technical support to office and retail users, resolving hardware, software, and connectivity
• issues promptly.
• Play a key role in the company-wide migration of computers to Microsoft Autopilot, including device preparation, user onboarding, and troubleshooting migration-related issues.
• Collaborate closely with IT team members to ensure a smooth and efficient migration process and share knowledge across the team.
• Document support activities, solutions, and migration progress according to company standards.
• Assist in training end-users on new systems and processes introduced during the migration.
• Escalate complex technical issues to senior team members or relevant departments as needed.

Requirements:

• Proven experience in technical support, IT support, or a related role.
• Solid understanding of computer hardware, software, and operating systems (Windows, macOS)
• Experience with device management and migration projects; familiarity with Microsoft Autopilot is a strong advantage.
• Ability to install, configure, and troubleshoot hardware, software, and network issues independently
• Excellent problem-solving skills and attention to detail, with the ability to diagnose and resolve technical issues efficiently.
• Strong verbal and written communication skills, both in Polish and English, with the ability to explain technical concepts clearly to non-technical users.
• Customer-focused mindset, demonstrating patience and professionalism in all user interactions.
• Independent, cooperative, flexible, creative