IT Support Specialist

IT Support Specialist

Requirements:

• At least 2 years of experience in IT support or a similar role
• Willingness to work on-site in our Warsaw office 
• University degree or completed course in Information Technology or a related field
• Practical knowledge of the operating systems (Windows, MacOS, Linux), computer networks, and IT hardware
• Ability to diagnose and resolve complex technical issues
• Very good command of English, which enables you to communicate freely
• Proactive attitude (you like to take the initiative and come up with ideas)
• Eagerness to grow and learn new technologies

Responsibilities:

• Respond to and resolve incoming IT requests and daily technical issues, including those related to network infrastructure (PCs, printers, servers, routers), as well as software and hardware
• Install, configure, maintain, and upgrade company software and hardware
• Manage purchasing, warranties, service responsibilities, and maintenance processes for equipment. Address broken hardware issues, file RMAs, and liaise with external suppliers and IT service providers
• Manage purchasing and maintenance of software, licenses, and digital assets for projects (Unity, Unreal, 3D Models, etc.)
• Maintain and manage user accounts and system configurations across services such as Google Workspace, Microsoft 365, Dropbox, and Slack
• Manage documentation, inventory, and cataloging of hardware and software
• Prepare workstations and provide onboarding support for new employees. Write guides and manuals to aid user self-help
• Suggest improvements in IT procedures and practices

We offer:

• B2B contact with a salary matching your skills and experience
• Comprehensive medical care at Medicover
• Flexible working hours
• Additional days off
• Integration events
• Employee referral system
• Relaxation & gaming space 
• Dog-friendly office
• No dress code