2nd Line Support Engineer (German)

About Crealogix

We are well-established global leader in digital banking technology located in Central Europe. We are operating in a market of continuous growth and invest in the most advanced technologies. Dynamic project management, agile software development and international teams are our key success factors.

We are looking for a 2nd level supporter (located in Poland) for our young dynamic team. As part of our customer service for software in the banking sector, you are the link between 1st and 3rd level support for our external support requests.

What you need:

• Completed apprenticeship as a computer scientist or career changer with appropriate professional experience
• 3-5 years of professional experience as a supporter / support engineer in the 1st and 2nd level, preferably with an IT service provider
• Basic knowledge of Swiss payments is an advantage
• Knowledge of ITIL is an advantage
• Confident handling of Windows operating systems and Microsoft Office products
• Knowledge of Windows Server and good knowledge of SQL
• High resilience and flexibility
• High level of self-organization
• Distinct sense of responsibility and duty
• Good knowledge of German (min B1 level)

Your main tasks

• Processing of technical support inquiries by email or in the ticket system which could not be resolved by 1st level support (2nd level support)
• Independent analysis and, if possible, correction of software errors
• Classify, edit and document support tickets
• Recording and tracking of 3rd level support tickets in the ticketing system
• 
  

Additional tasks

• Cooperation and support from external and internal interfaces and locations
• Participation in the creation of documentation / instructions
• Participation in testing new products / software versions
• Openness for On Call Duty Service

Other information:

• It is long-term position.
• Team: 10 members allocated to 3 sub-teams.

 What you can expect from us:

• Working with latest technologies 
• Lot’s of career development potentials (career-planning) 
• Challenging projects (mostly product/feature development) 
• International software development teams with distributed delivery groups
• Private healthcare and Multisport card
• Training & education 
• Attractive remuneration 
• Language classes (usually business English; but not limited to) 
• Modern computer equipment
• Employee referral programme 
• Integrational meetings & events 
• You can be employed with B2B contract or employment of contract
• You can work from Poznan or Warsaw office, in a hybrid model or fully remotely. You choose!:)

If you are interested and fulfill those requirements, please send your CV in English.

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