Tech Solutions Specialist with German

What we do

As Top Employer, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.

Cognizant Poland offices are located in Gdańsk, Wrocław, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Cognizant!

You will be a part of a multilingual team in Kraków, Poland. The Team will be working onsite and alongside internal teams for a preeminent online multinational company to respond to client leads and assist in implementing our clients’ web-based products.

The Tech Solutions Specialist with German will be responsible for establishing a new service specifically dedicated to the client’s high-profile & critical programs. The team will be supporting EMEA-based clients/customers and therefore native level (spoken & written) is essential.

We offer

• Opportunity to be part of a rapidly expanding global organization with an impeccable reputation
• Pleasant and inspiring working atmosphere
• Professional development and a clear career path
• Fresh snacks, fruits, salads, juices, vegetables, cheese, ham and bread delivered each day
• Training & development opportunities
• Private healthcare and additional life insurance
• Employee volunteering programs and opportunities
• Bicycle parking
• Inclusion and diversity in practice
• Employee referral program in place
• Competitive salary with cafeteria benefits and bonuses

Responsibilities

• Communicate with advertisers and internal sales and services teams via phone, email, and chat as needed
• Perform and verify the implementation of web-based products with customers
• Give guidance, support, and train customers on how to use the products
• Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed
• Deliver high-quality service to your customers, exceeding client expectations and quality scoring measures
• In progress case handling to meet business requirements

Your profile:

• German & English language at least C1 level
• Technologically capable of quickly learning customer service software applications and processing customer implementations that do not necessarily follow a standard template/process
• Troubleshooting skills
• Experience working in a B2B environment
• Strong communication, customer service, relationship management, and support skills
• Online advertising or ad product experience
• Being able to “read and understand” web programming languages (such as HTML) would be a plus
• Understanding CMS platforms at UI level (Wordpress/Shopify/Wix/Joomla) or similar would be a plus
• Moderate experience in the maintenance of websites with associated knowledge of HTML, and JavaScript would be a plus