Junior Support Specialist
Support
Junior Support Specialist
Poznań
Type of work
Undetermined
Experience
Junior
Employment Type
Permanent
Operating mode
Remote
Tech stack
English
Problem Solving
Customer Support
Job description
In this role, WebSell is looking to hire 3 passionate, outgoing people, with excellent verbal and written English, to join our Customer Service team.
This is an English-speaking role and applications will only be accepted in English — please ensure your CV is in English.
Our requirements
The Deal
- Your job will be to work with our customers, ensuring their questions and requests are dealt with promptly and efficiently
- You will be working entirely through English, dealing mostly with American customers
- Day-to-day tasks will include: answering questions by email, live chat, and phone; working with senior technical colleagues to diagnose and solve issues; and performing any other duties as assigned
- Specific technical knowledge and skills are not required; you need to be comfortable with technology, and open to learning new things
About You
- You are an extrovert, who loves people, and gets energy from interacting with others
- You have excellent written and verbal English
- You are open and positive, with a willingness to learn new skills
- You are proactive in your approach to problem solving
- You can think on your feet to quickly respond to new situations and challenges
International experience
- To help a global customer base, WebSell works from the start of the day to late in the evening
- You will work on a shift basis, alternating between mornings and evenings (typically 10am-6pm and 2pm-10pm)
What You Get
- Fun and relaxed working environment
- Invaluable experience in an exciting industry, with lots of potential for personal & professional growth
- Comprehensive training on our software and services
- City center location – overlooking the square on Stary Rynek
- Salary: 4,500-6,000 PLN gross
- Generous bonus pay for handling out-of-hours requests
- LuxMed and MultiBenefit (after trial period)
- Opportunities to work remotely (after trial period)
How to apply
To apply, please send your CV below, in English only with ‘Junior Support Specialist’ in the subject.
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