Senior Project Manager - Engineering & Product

Key Responsibilities

Project & Delivery Management

• Own end-to-end delivery across multiple concurrent projects (product, integrations, customer implementations).

• Translate strategic roadmap into executable plans with clear milestones, dependencies, and risks.

• Drive delivery cadence (planning, stand-ups, reviews, retrospectives where appropriate).

• Ensure consistent use of delivery frameworks.

• Maintain visibility of programme health across scope, timeline, and budget.

Cross-Functional Coordination

• Align priorities across teams and resolve resource conflicts.

• Facilitate effective communication between technical and non-technical stakeholders.

Reporting

• Provide clear, concise reporting to leadership (e.g. Engineering management updates, delivery status, risks, mitigation plans).

• Track KPIs related to delivery performance, efficiency, and quality.

Risk, Issue & Dependency Management

• Proactively identify risks and dependencies across projects.

• Drive mitigation strategies and ensure timely escalation where needed.

• Manage trade-offs between scope, time, and quality.

Process & Operational Excellence

• With your peers. Continuously improve delivery processes and ways of working.

• Ensure appropriate documentation and runbooks are in place (handover readiness, operational continuity).

• Support initiatives such as support rota planning, incident management, and release governance.

Customer & Commercial Delivery

• Own the delivery of customer-facing projects end-to-end, from initiation through to successful completion.

• Act as the primary coordination point for customer projects, aligning internal teams and external stakeholders.

• Translate customer requirements into structured delivery plans, ensuring clarity on scope, timelines, and dependencies.

• Manage customer expectations proactively, maintaining clear and consistent communication throughout delivery.

• Lead change management across customer projects.

• Coordinate internal execution across Engineering, Product, and QA to meet customer commitments.

• Identify delivery risks early and drive mitigation in collaboration with relevant teams.

• Support pre-sales and scoping activities, ensuring proposed solutions are realistic, deliverable, and commercially sound.

• Drive post-delivery reviews to capture learnings and improve future customer implementations.

Compliance & Quality (Healthcare Context)

• Ensure delivery aligns with regulatory and compliance requirements (e.g. MDR, ISO standards, data protection).

• Work closely with QA and engineering to maintain high standards of product quality and safety.

Key Outcomes / Success Metrics

• Predictable and on-time delivery across programmes.

• Improved delivery velocity without degradation of quality.

• Reduced operational friction between teams.

• Clear, actionable reporting for leadership.

• High customer satisfaction in delivery projects.

Skills & Experience

Essential

• 5+ years in programme/project management within software environments.

• Proven experience managing complex, multi-stream delivery.

• Strong understanding of Agile and hybrid delivery methodologies. Scrum experience is a major advantage.

• Ability to operate effectively in ambiguity and bring structure.

• Excellent stakeholder management and communication skills.

• Experience working closely with engineering teams (technical literacy required).

Desirable

• Experience in healthcare or regulated environments.

• Familiarity with compliance frameworks (e.g. MDR, ISO/IEC standards).

Tools & Practices

• JIRA / similar for delivery tracking

• Confluence / documentation tools

• Familiarity with CI/CD and engineering workflows (not hands-on, but literate)

Profile / Behaviours

• Structured thinker who can impose clarity without bureaucracy.

• Comfortable challenging teams constructively to improve outcomes.

• High ownership and accountability.

• Pragmatic: balances process with delivery speed.

• Calm under pressure, particularly in incident or high-stakes delivery scenarios.

Reporting Line

• Reports to: Head of Engineering / Chief Product Officer

• Works closely with: Engineering Management, Technical Leads, Product Owners, QA, Commercial Teams, Customers