Senior Workplace Engineer

What we do

Hi, we are Vodeno. We are innovators in the Banking-as-a-Service space. Our technology is cloud-native, and our teams work in the cloud like fish in water. Supported by a leading global equity firm and the ecosystem of nearly 90 partners, our Platform opens new opportunities for businesses across Europe to integrate financial products and services into their solutions. 

Based on financial sector know-how and expertise in cloud technology, we provide a set-up of customer-facing and daily banking services which include: digital onboarding, accounts, cards, payments, and lending with a white-label mobile app channel access. 

We are defined by the following values: 

• Client at the centre - we deliver value to our clients
• Curiosity - we want to know more!
• Accountability - we deliver on our promises
• Collaboration - we can achieve more with others

We are currently looking for a Senior Workplace Engineer ready to join our adventure.

What you will be doing

As a Workplace Engineer you will be responsible for managing user setup, access controls to various systems and applications, maintaining IT best practices and compliance with internal policies. You will be supporting users in 4 countries and and over 600 MacBook Pro workstations. This role is based in Warsaw. 

The responsibilities include but are not limited to the following:

• Ensuring all incidents and service requests are resolved against SLAs and with the highest customer service standards. Communicates with end-users to communicate ticket resolution.
• Staff onboarding and off-boarding, including laptop imaging and account creation/configuration. Working with a facilities team to organize IT equipment shipments when needed.
• Follows standard operating procedures, system development life cycle methodology and policies.
• Providing on-site and remote resolution of common computing/network issues.
• Responds to help desk tickets using the appropriate tools and channels of escalation. Accurately recording all in the JIRA.
• Implements patches and upgrades to fix operations system problems or vulnerabilities.
• Maintains equipment inventory properly organized in the office and in our system.

Skills you should have

You are Customer oriented and approachable with a mature personality. You understand the nature of the multi-domain IT environments and you have experience in working with a demanding customer and demonstrate good organizational skills. Desired skills and qualifications:

• At least 2 years of proven work experience as a Technical Support Engineer, Desktop Support Engineer or similar.
• Advanced troubleshooting skills. Ability to provide step-by-step technical help, both written and verbal
• Strong knowledge of MacOS and apple devices MacBooks/iPhone
• Experience with JAMF or other MDM tools 
• Basic IT Network troubleshooting skills and Linux knowledge
• Experience in working with Google Workspace / Google Cloud Platform, understanding the cloud-based solutions
• Familiarity with VPN/PKI solutions 
• Good interpersonal and communication skills in English and Polish

What we offer

We offer a flexible form of contract according to your preference and the characteristic of the job. If you choose to be employed by us we offer tax relief for copyrights transfer (KUP). 

We are also flexible with your work location: this can be your home or office, depending on what you like and what works for you.

You will be provided an individual development budget, dedicated to enhancing your professional skills.

You will have opportunities to grow: as a Google Cloud Partner, we organise Vodeno Cloud Academy and you can get officially certified by Google. 

You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package. 

We care for our colleagues’ well being, therefore we cover psychological consultations if you ever feel you need such support.

We also offer the possibility of access to a sports card - Multisport. 

You will work on computer equipment that delivers the best user experience — Apple MacBook. 

If you feel like working from the office, we have beautiful space available for you in London and Warsaw. Each office is very nicely located with convenient commute options by public transport and by bike. Our office in Warsaw offers healthy snacks throughout the day.

Our process

We keep our recruiting process simple. 

Step 1: Talk with one of our Recruiters about your experience and ambitions

Step 2: Meet with Team Manager to discuss how we fit each other

Our note to you

Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us, we encourage you to apply - even if you're not 100% sure. We are interested in getting to know you and learning about what you bring to the table.

Please note that we may close a job posting early if we receive a large number of exceptional applications.

Good luck!

Contact information

You can contact us at recruiting@vodeno.com and we will be more than happy to help.

About us

Read more about what we do on our website.