Digital Workplace (DWPS) Operations Specialist with the German language

The Global Service Desk Team Member will be a part of service desk technicians’ team. The team is primarily an L1 support team providing incident and request management to a global business.

In this role you will be expected to efficiently and effectively manage the day-to-day tickets, ensuring that all work is recorded, updated, and resolved in line with the teams’ policies.

WHAT YOU WILL DO:

• Provide L1 end user support, analyzing and fixing issues where appropriate or escalating when required.
• Onsite and Remote issues troubleshooting
• Level 1 Support around: Windows Administration, iOS and Android Enterprise, Microsoft 365, Computer hardware (laptops, screens, peripherals, docking stations etc.), office equipment like printers, scanners, Multi-Function Print devices and other systems or applications based on Standard Operating Procedures
• Work on system and support documentation.

WHAT DO YOU NEED:

• At least 1 year of experience in working as help desk supporter.
• Experience working as a support technician in an L1 or L2 capacity.
• Accuracy and attention to detail, with good prioritizing skills
• Ability to work unsupervised using own initiative.
• Excellent communication skills, with a customer-oriented approach, languages: English – at least C1, German – at least C1
• Microsoft Endpoint Management certification (nice to have)
• ITIL certification (nice to have)

WE OFFER:

• Competitive base salary
• Employment contract
• Hybrid work (3 days from the office in Gdańsk and 2 days from home per week)
• Multicafeteria platform (sport card etc.)
• Private medical care for you and your family
• Life insurance
• Online training platform (Pluralsight)
• Referral Bonus Policy

We will contact the selected candidates.