L1 / Application Support Analyst

Responsibilities:

• Deliver Level 1 production support for the assigned portfolio of applications
• Manage and process production incident (INC) tickets related to supported applications, ensuring timely resolution
• Maintain and monitor the production INC queue, prioritizing efficient ticket handling and resolution
• Provide technical and business support for users and application managers of the bank's applications
• Coordinate application production releases, testing, and deployment activities
• Oversee Continuity of Business (COB) testing and production applications and infrastructure maintenance
• Conduct post-release checkouts after application releases or infrastructure updates
• Develop and maintain technical support documentation to ensure clarity and efficiency
• Analyze applications to identify potential risks, vulnerabilities, and security issues
• Support other duties and tasks as assigned in a concise and logical manner

Requirements:

• Approximately 2 years in application production support or software development
• Familiarity with technology platforms and infrastructure, including Windows/Linux, WebLogic, WebSphere, SQL, Oracle, MQ, and NDM
• Understanding of development processes and methodologies
• Basic knowledge of security principles and practices
• Experience as a project team member in Waterfall or Agile methodologies
• Ability to effectively plan, organize, and prioritize workloads
• Very good command of English (oral and written)

Nice to have:

• Basic understanding of financial markets and products 

Offer:

• Private medical care
• Co-financing for the sports card
• Constant support of dedicated consultant
• Employee referral program