IT Support Technician

About Controlant:  

Our mission is to deliver value across the end-to-end supply chain in pharma by dramatically increasing the visibility of product quality conditions and location while minimizing waste through a completely new category of automated Cold Chain as a Service® solution. With experience in monitoring safe COVID-19 vaccine distributions, Controlant empowers customers to achieve greater efficiency by automating business processes and optimizing communication and collaboration through technology. 

We are looking for a service oriented and enthusiastic individual to join our global IT support team. You would be joining a team of individuals responsible for supporting and providing technical support and services to Controlant’s employees and offices globally, stationed in Wroclaw, Poland. 

What are the responsibilities? 

• Support of our global of employees in daily IT tasks. 
• Management of workstations and IT support. 
• Basic management of known cloud services 
• Setup of new IT hardware for employees 
• Management of IT hardware in offices 
• Provide technical assistance with computer hardware and software.

What are the qualifications?

• Customer-service oriented thinking with a solid “can do” attitude. 
• Used to working in a ITSM ticketing system. 
• Proven working experience as IT support or related positions  
• Hands-on experience with Windows and MacOS management. 
• Experience or knowledge of M365 is a must. 
• Excellent knowledge of technical support and of end-user computer hardware/software systems. 
• Experience with operations and support of SaaS solutions for end-users. 
• Experience of working in a regulated environment is a plus. 

What do we offer?

• Icelandic working environment is based on mutual trust, respect. 
• Emphasize work-life balance: flexible work schedule. 
• Possibility to travel to Iceland (yearly strategy week, annual ball, onboarding etc.) 
• The opportunity to work in a modern tech stack environment. 
• Beautiful, new workspace in the heart of Wroclaw.  
• Private health care via LuxMed.  
• Vacation bonus – extra money for your holidays.  
• MyBenefit platform for MultiSports card.
• Lunch card. 
• Prescription glasses stipend. 

What does the recruitment process look like?

• Application review - first week. 
• Recruiter screening - second week. 
• Tech interview/tech assignment to be sent - third week.  
• Feedback meeting –third/ fourth week.