2nd Line Support Specialist with German

Project Description

We are looking for a 2nd Line Support Specialist to support an ERP purchasing software system that covers the full process chain - from customer inquiries and materials management through procurement and production to outgoing invoicing. You will play a key role in ensuring system stability, resolving incidents, and supporting business users in a production-critical environment.

System support hours are 08:00 a.m. – 04:00 p.m.

Technical Environment

• Rich Client Application Server (V9, Windows)

• Oracle Database

• Java / Groovy

Key Responsibilities

• Provide 2nd line support for the ERP purchasing system across all related business processes

• Handle and resolve incidents in a timely and efficient manner

• Resolve service requests and user queries

• Ensure incidents are resolved as quickly as possible in line with service expectations

• Provide operational support during system releases

• Prepare and document change requests

• Escalate development-related tickets to developers when required

• Collaborate closely with internal teams to ensure system reliability and performance

Requirements

• Fluent German (spoken and written)

• Advanced English skills

• Strong customer and service orientation

• Excellent problem-solving mindset

• Reliable, honest, and team-oriented working style

• Ability to work independently and take ownership of issues

• Basic knowledge of Java

Desirable Experience & Certifications

• Experience with ERP applications

• Experience with Oracle databases

• ITIL certification is an advantage

Personal Attributes

• Strong communication skills

• High level of reliability and integrity

• Team player with a proactive attitude

• Structured and solution-focused approach to work

What We Offer

• A stable role in a business-critical ERP environment

• Collaboration with experienced developers and IT professionals

• Opportunities to deepen ERP, Oracle, and application support expertise

• A professional and supportive team culture