Dynamics 365 CRM Product Owner (f/m/x)

Customer Engagement Platform (CEP/CRM) Product Owner will have overall responsibility for the Microsoft Dynamics platform, commercial processes, and data within the platform. The role will work with the Commercial Growth Director to define, implement, and continuously optimise standard and efficient commercial processes (lead and opportunity management, account and key account management, pricing & CPQ) across our markets (TCGs) and regions/countries. These processes should be fully aligned and supported within the MS Dynamics platform. A key responsibility of the role will be driving process/platform adoption (working with the operational excellence team), including leading process/platform training for the Commercial team.

The Product Owner will manage the relationship with our platform partner, ensuring there is a long-term vision for the platform (fully exploiting the capabilities of the platform, especially in the area of AI/data and automation), a clear and aligned roadmap, and a transparent development backlog. The product owner should ensure the quality, delivery, and effective use of the partner's expertise.

Your tasks

• Review new ideation for process/platform improvements

• Prioritise improvement initiatives and backlog

• Define requirements/user stories for process/platform improvements

• Coordinate development tasks, testing, and implementation

• Develop proposals and business cases for new projects

• Obtain approvals for new projects

• Own and drive process development/improvement projects

Requirements

• Hands-on experience with Microsoft Dynamics 365 (CRM) (Sales/Customer Service/Marketing processes) and understanding of platform capabilities, administration concepts, environment management, and end-to-end solution lifecycle management

• At least 5 years of relevant experience in a platform owner or product owner role

• Highly process-oriented, with experience owning commercial processes covering process design, implementation, and change management

• Experience building a high-performing product/solution team with clear ways of working (backlog management, prioritization, delivery governance, release planning)

• Strong business acumen and demonstrated ability to partner with key stakeholders to translate business strategy into product roadmaps and measurable business outcomes

• Familiar with functional descriptions, feature design, and service design methodologies

• Excellent practical English skills

• Fluent in Polish required

• Residing in Poland required

Nice-to-have requirements

• Experience with AI agents and workflow automation, and integrating other platforms into Microsoft Dynamics

• Microsoft certifications such as PL-900, PL-910, PL-200/PL-210 (or equivalent), demonstrating strong platform knowledge and a continuous learning mindset

• Knowledge of integrations/ system implementation/ coding would be beneficial