Technical Support Engineer

We are looking for experienced Technical Support Engineer with problem solving attitude and solid knowledge of Linux and bash scripting. In this role you will bring a strong operational support background, development experience and experience working in challenging, fast-paced work environment that is highly visibility to external customers and stakeholders.

More precisely you will be responsible for:

·       maintaining clients environment, configuring and adjusting system monitoring tools (like Zabbix), adjusting metrics

·       installing latest fixes and patches, maintaining the compatibility between the components of the environment

·       producing quick code fixes to create workarounds

·       virtual servers and database maintenance

·       root cause investigation after critical incidents

·       identifying and addressing operational improvements, including elimination of manual processes, improving documentation

·       tracing logs, investigating issues and using SQL to trace data flow through system to identify data inconsistencies

·       analyzing, diagnosing and advanced troubleshooting of code issues (Java)

·       external communication with clients through the whole tickets' life-cycle

·       internal communication with analysts & architects to prepare and deploy reliable solution

·       configurations verification before deployments on Test and Production

Sounds interesting? Check what we'd like you to bring :)

We want you on board if you have:

·       at least 2 years of experience in IT service for business clients

·       experience in handling service requests and incidents

·       ability to read, understand and analyze code written in Java or other high-level programming language

·       hands-on working experience with: Linux, scripting languages (Bash), source code repositories (GIT), deployment tools and system administration, CI/CD concepts, Jenkins, DSL specifications (YML, JSON, XML), API solutions, TCP/IP and TLS

·       readiness for on-call standby for critical clients (24/7) - 1 week per month (after full onboarding)

·       very good business communication and client interaction skills

·       very good command of English (a must!)

·       full working proficiency in Polish (a must!)

What you can expect from us in return?

• interesting and large IT projects – both local and international – in a range of industries (insurance, banking, telecommunications, manufacturing)

• opportunity to work among the best system integration experts (you can ask them for advice every time you have a problem and… they like it!)

• flexible working hours (the real one – it’s up to you if you prefer to start at work at 7 AM or 11 PM - as far as you up to daily)

• remote-friendly workplace (we are not remote-first, but once a week in the office is enough)

• sports subscription (Multisport – our company pays 80%)

• psychological care (anonymously by Wellbee)

• medical package (private healthcare for you and your family as well)

• employee referral program (if you know what we mean… $$$)

• English courses (with a native speaker and SuperMemo App)

• unlimited and free audiobooks subscription

• fruits, snacks and coffee (in case you'd prefer to work in the office)

• #turlanie - regular board games evenings (it’s an employee initiative)

• Integration parties every season („jajeczko” Easter Party,  Savangard Off-Site, Savangard X-Mas), because we are integration specialists ;)

• Savangard Activity Program - we're organizing regular sport and social activities enchanting the people of Savangard (eg. Ekkiden Race, regular support for different animal shelters)

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An overview of how you join our company:

1. CV Review - we already have your application. You should receive a confirmation email from us. The recruiter responsible for this recruitment process checks your CV.  Now you just have to wait for us to call you.

2. Screening online interview  our Recruiter - just to get to know you a little better. All we need is a few minutes of your time and a few answers like your motivation and expectations - up to 30 mins.

3. On-site meeting with Hiring Mananger - to understand your personal and professional experience, your values, your perspective on your biggest accomplishments and failures. Also learn what are your professional plans are and whether Savangard with our products is the place where you could make them come true - up to 90 mins.

5. Final decision - within 2 weeks time after your interview we'll get back to you with our decision!

6. Ta-da! Welcome on board! :)

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About us:

We are a progressive software house  full of professional, extremely talented people, ready to jump into project and give their best. Through our R&D departments and work for the major players on the market, our know-how is constantly evolving. Consistent development of our team combined with qualification and skills growth enables us to offer top quality services,

solve our clients' problems and bring their ideas to life.

Department: Software Development, Client Service

Location: Poland

Employment type: full time (B2B or employment contract)

Working mode: hybrid (1 day/week in the office in Warsaw or Częstochowa)

Working hours: Full time, possible future shift work (8:00-16:00, 10:00-18:00,12:00-20:00)

Languages required: Polish, English