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  • IT Technical L2/L3 Support
    New
    Support

    IT Technical L2/L3 Support

    Warszawa
    2 431 - 3 404 USDNet/month - B2B
    Type of work
    Full-time
    Experience
    Mid
    Employment Type
    B2B
    Operating mode
    Hybrid

    Tech stack

      Testing

      regular

      Mobile Apps

      regular

      Mobile App Testing

      regular

      QA

      nice to have

      IT Support

      nice to have

    Job description

    Online interview

    The ideal candidate is someone who worked in technical support previously (ideally L2/L3), has some technical awareness and is fluent in English.


    Responsibilities:

    ● Monitoring and debugging Beta community bug reports, suggestions and forum posts

    ● Releasing Beta-staged versions to the community via Centercode

    ● Identifying important and critical issues to track and report about to internal team


    Minimum Qualifications:

    ● High level English speaker - be able to write and communicate verbally in proficient English, using technical and testing related terminology

    ● 1+ year in L2 Technical Support or 1+ year in manual QA

    ● Familiarity with bug tracking systems and test management tools

    ● Task oriented - able to deliver quickly on tight schedules and deadlines, and must be able to adapt to frequent changes in requirements


    Preferred Qualifications:

    ● Experience in software QA methodologies and practices with emphasis on the Mobile world (Android and iOS)

    ● Experience utilizing log files to debug and analyze issues

    ● Experience in operating test tools and conducting analysis of test data

    ● Good understanding of Client-Server architecture


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