2nd Level Support Specialist (German)

Join Rublon to work with a team of cybersecurity enthusiasts who are building the future of enterprise user authentication. Rublon Multi-Factor Authentication is used by hundreds of customers across the globe to protect employee logins to networks, servers, endpoints and applications.

We are looking for a long-term employee or contractor who will provide technical support to end users of Rublon MFA in English and German.

How You'll Work

• You'll work remotely or in our office in Kraków or Zielona Góra
• Language: Polish for communication with team members; German and English for communication with end users
• Hardware: modern laptop
• Self development: access to online training courses, sponsored certifications
• Benefits: access to private medical care and MultiSport card (employees only)

What You'll Do

As a 2nd Level Support Specialist at Rublon you will help customers use Rublon Multi-Factor Authentication:

• Provide second level support to end users, helping them deploy, configure and manage Rublon MFA
• Identify, analyze and implement solutions to issues reported by users via ticketing system, phone and email
• Ensure smooth operation of second level support in cooperation with foreign partners
• Facilitate communication between users and third level support teams
• Implement changes and adjust documentation according to ITIL methodology
• Work on business days between 08:00 and 17:00 CET (8 hours/day)
• Optionally provide 24/7 support (paid extra)

Skills You Have

• Very good written and oral knowledge of German language (level C1 or better)
• Very good written knowledge of English language (level C1 or better)
• Experience in a similar position, using support ticketing systems
• Knowledge of incident, change and issue management practices in line with ITIL methodology
• Familiarity with Windows Server and Linux server environments
• Ability to prioritize, be responsible and work independently
• Ability to confidently communicate with peers
• Confidence in using business software tools
• General understanding of IT, allowing you to freely use industry terminology

Requirements

• Very good written and oral knowledge of both German and English language (level C1 or better)
• Work permit in Poland

Nice To Haves

• Experience with Windows Server administration, incl. Active Directory/LDAP and PowerShell
• Experience with Microsoft 365 technologies like Entra ID and Intune
• Experience with Amazon AWS
• Knowledge of Identity & Access Management (IAM) concepts
• Knowledge of information security

Why Apply

• You’re eager to join a highly collaborative team of cybersecurity software experts, developing cutting-edge user authentication solutions
• You find fulfillment in creating technology that has a global impact by safeguarding organizations from cyber threats

Steps After You Apply

1. You’ll be invited to an online meeting with our recruiter
2. Afterwards, we’ll ask you to do a small assignment, which will then be discussed with one of our technical leads
3. If everything goes well, we will make you an offer and invite you to a final interview