#1 Job Board for tech industry in Europe

  • Job offers
  • Junior IT Support Specialist
    Support

    Junior IT Support Specialist

    Kraków
    Type of work
    Full-time
    Experience
    Junior
    Employment Type
    B2B
    Operating mode
    Hybrid
    Altimetrik Poland

    Altimetrik Poland

    Altimetrik Poland is a digital enablement company. We deliver bite-size outcomes to enterprises and startups from all industries in an agile way to help them scale and accelerate their businesses. We are unique in Poland's IT market. Our differentiators are an innovation-first approach, a strong focus on core development, and an ability to attack the challenging and complex problems of the biggest companies in the world.

    Company profile

    Tech stack

      Windows

      junior

      Mac OS

      junior

      Active Directory

      junior

      Service Desk System

      junior

    Job description

    Online interview

    Altimetrik is a digital business enablement company. We deliver bite-size outcomes as organizations scale digitalization to accelerate revenue growth without disrupting ongoing business operations. Our practitioners and agile engineering teams create solutions that drive transformation and achieve business goals. With offices across the globe and 4000+ energized practitioners, Altimetrik partners with Fortune 500 and mid-size companies alike to enhance their agility, empowerment, and success.  



    We are looking for Junior IT Support Specialist that will join our team in Altimetrik Poland for office in Kraków. 


    Responsibilities: 

    • Taking care of employees' computer and telephone equipment 
    • Building and maintaining positive relationships with users 
    • Providing top-notch internal support for 100+ employees 
    • Supporting in the diagnosis and resolving technical issues 
    • Supporting for purchasing processes related to IT equipment 
    • Reporting equipment issues, monitoring the complaint process 
    • Working on improving the IT onboarding process 
    • Implementing of equipment inventory solutions 
    • Managing equipment in remote work 
    • Work with the ServiceDesk system or similar solutions 



    Must Haves: 

    • 1-2 years of experience in a helpdesk or IT support role or equivalent internship experience in IT support or customer service 
    • Basic familiarity with IT support processes and troubleshooting for both software and hardware issues. 
    • High school diploma in IT-related fields (e.g., Computer Science, Telecommunications, or equivalent) required, or bachelor's degree in engineering or similar IT-related discipline. 
    • Strong problem-solving skills and a proactive approach to issue resolution. 
    • English language proficiency at B2/C1 level to communicate effectively with international teams and users. 
    • Basic understanding of common operating systems (Windows and MacOS) and user environments. 
    • Strong communication skills with the ability to listen and respond to user issues effectively. 
    • Customer-focused approach to ensure users feel supported and valued. 
    • Ability to work under pressure and manage time efficiently to handle multiple support requests. 
    • Teamwork skills with the capacity to collaborate and share knowledge with colleagues. 


    Nice to have:

    • Sharepoint basic knowledge (creating pages, lists, changing priviledges) 
    • Power Automate 


    Tech Stack: 

    • Windows 
    • MacOS 
    • Active Directory 
    • Service Desk system 
    • Microsoft Office 365 



    We work 100% remotely or from our hub in Kraków.

    🔥We grow fast.

    🤓We learn a lot.

    🤹We prefer to do things instead of just talking about them.


    If you like to work in an environment that values trust and empowerment... don't hesitate, just apply!


    Check similar offers

    Stażystka/Stażysta w FINRISK IT

    New
    Alior Bank SA
    Undisclosed Salary
    Kraków
    English

    Specjalista ds. Wsparcia Aplikacji (poziom L2)

    New
    Connectis
    3.68K - 4.91K USD
    Warszawa
    Microsoft
    ITIL
    Confluence

    Application and IT Specialist

    New
    DSV ISS
    Undisclosed Salary
    Warszawa
    SQL
    ServiceNow
    XML

    IT Customer Support Specialist

    New
    CloudFerro S.A.
    1.72K - 2.11K USD
    Warszawa
    English
    Windows
    Linux

    Senior System Analyst

    New
    Cognizant Technology Solutions
    Undisclosed Salary
    Warszawa
    Unix
    Kubernetes
    Docker