IT Helpdesk Specialist

Join the Web3 revolution at Ramp Network!

👋🏼 A few words about us

At Ramp Network, we provide a powerful fiat <> crypto toolkit that enables anyone - from established brands to blockchain pioneers - to easily onboard their next million users into Web3.

Bridging the gap between today's financial system and the emerging crypto economy is our lifelong mission. Driven by our vision, sense of community, and passion for excellence, we relentlessly work to make this dream come true and bring Web3 to the mainstream.

From day one, our founders have built a purpose-led organisation where a culture of high performance, receptive minds, and collaboration is at the core. If you’re looking to accelerate your career, grow at pace, and have a meaningful impact, you’ll find a home at Ramp Network. We have huge ambitions and want people to join us on our quest to become a world-leading Web3 organisation.

 🙌🏼 What you will be doing

You will become a member of InfoSec & IT Function, reporting to our Head of Information Security. The IT Helpdesk Specialist (On-Site) will be responsible for supporting our growing function in supporting day-to-day IT and leading new projects and initiatives to improve the company's processes and toolset.

This is a full-time role in our office in Warsaw.

Your future work will include working in two pillars:

• Information Technology (IT) - providing technical support, troubleshooting hardware and software issues, managing IT assets, and assisting with the implementation of IT projects.
• Information Security (InfoSec) - play a crucial role in safeguarding our organization's IT systems and data assets. Making sure that our IT controls work in sufficient ways, operating our EDR and SIEM systems, responding to security incidents, and ensuring compliance with industry regulations and best practices. 

We’re a start-up, so you’ll have to roll your sleeves up and wear multiple hats depending on the business focus and objectives at any given time. We don’t bind you to a job description.

We’re looking for an ambitious and purpose-driven individual who will need to be ready to immerse themselves into the fast-paced nature of a supercharged start-up. Together, we're not just redefining financial technology; we're crafting an environment where talent flourishes, ideas thrive, and innovation knows no bounds. Join us in this transformative journey where your impact extends beyond recruitment - shaping a workplace that embodies excellence and possibilities at every turn.

🧩 What you will be working on

• IT Support and Maintenance: Assist in the daily IT operations, addressing and resolving hardware and software issues encountered by users.
• IT Systems Management: Play a crucial role in overseeing the organization's internal IT infrastructure, including ticketing systems, identity providers, and the entire Google Workspace catalog. 
• IT Asset Management: Manage and oversee the organization's devices, ensuring that all configurations and security settings comply with established security standards.
• Access Management: Manage user access to ensure that rights and permissions are accurately provisioned and adhere to security policies.
• SaaS Oversight: Oversee the procurement, deployment, and management of SaaS applications. 
• On-site Support: 
• IT Projects: Contribute to IT projects with a focus on automating routine tasks, improving efficiency, and enhancing security across IT operations.
• IT Automation: Design and implement solutions to automate IT processes.
• Employee Lifecycle IT Support: Coordinate the technological aspects of employee onboarding and offboarding processes, preparing systems and access.

🛠️ How we work

Within our Information Security & IT team, we work closely with the entire Ramp. Our work is divided into daily tasks related to supporting our colleagues by facilitating access management, troubleshooting and solving the issues with software and hardware and making sure that our security controls are working efficiently.

We prioritize our users' experience and we aim to deliver the best possible and the most secure solutions.

🤟🏻What you will bring

• Proven experience in a technical support role, preferably in a startup environment.
• Ability to provide technical support to end-users, including assistance with security-related inquiries, access management, and authentication mechanisms.
• Excellent analytical skills, problem-solving abilities, and attention to detail.
• Strong customer service orientation with excellent communication and interpersonal skills.
• In-depth knowledge of network protocols, firewall configurations, intrusion detection/prevention systems, and encryption techniques.
• Strong understanding of networking concepts, protocols, and technologies, including TCP/IP, DNS, VPN, and VLAN.
• Familiarity with ITIL framework and ITSM ticketing systems.
• Hands-on experience in monitoring and analyzing IT and security events, alerts, and logs to detect and respond to incidents in a timely manner.
• Ability to coordinate incident response activities, including containment, investigation, remediation, and reporting, in accordance with established protocols.
• Proficiency in troubleshooting hardware, software, and network issues on Mac platforms.
• Proven record of implementing IT solutions and automations e.g. MDM, Slack workflows 
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.

⭐ Qualities we look for

• Passionate about InfoSec and IT topics
• High levels of personal and professional integrity with a strong work ethic
• A problem-solving and resilient mindset
• A strong focus on continuous improvement and iterative delivery
• Love for ownership and focus on outcomes and achieving goals. 
• A collaborative working style, the ability to inspire trust and integrity
• Highly organized with strong attention to detail
• A positive, self-sufficient contributor with excellent communication skills, intellect, and energy
• Very sound judgment and business instinct with a desire to challenge traditional thinking
• A strong personality, comfort with ambiguity and experimentation, you’re unafraid to make mistakes and able to learn quickly
• Experience in the startup realm that gives you an edge and the ability to thrive amidst chaos, turning challenges into opportunities.

⚙️Our toolkit:

• Google Workspace, Slack
• Device Management (Jamf) with the emphasis on MacOS

🤝 Our interview process

• Discovery interview with Talent Partner
• Second stage interview with Head of Information Security
• Third stage interview with IT and Security Specialist 
• Final stage interview with CPeO

 🪄What’s in it for you?

• Equity package: share in our success
• Zero-fee crypto purchases via on-ramp!
• 💸12,000-15,000 PLN gross on an employment contract. 

🩺 Health & wellbeing

• Private healthcare for you and your dependents

🏢 Great working environment

• Self-development and conference budget
• The best laptops and kit to work on
• Internal Tech meetups on-site & online

🍿 Socials

• Lunch on us once a week for you to connect with your fellow Rampers
• Healthy snacks and beverages in the office daily
• Team socials funded by us

💚 Our Culture

We are fueled by a strong sense of community, purpose, and the drive to build a sustainable business. Together, we nurture a culture of high performance, low egos, receptive minds, and collaboration. We provide space for ambition, trust and empowerment to allow you to be your best self.

Our culture has been founder-driven from the start, it is defined by our shared values and behaviours, which are distinctly Ramp Network and represent the organisation that we have built. This is our recipe for success that we all believe in…this is how we will win!

👉Check out this short video to learn more about Life working at Ramp Network

Diversity and Inclusivity Statement

At Ramp Network, inclusivity and equality are core to our mission, and we strive to embed these values in every aspect of our operations. We believe that a diverse and inclusive workplace fosters innovation, collaboration, and success.

One of our core values, Radically Inclusive, is enacted daily. We create a space of belonging and support, fostering a tightly-knit team that embraces diversity in all its forms. Being different isn’t just welcomed; it unites us and gives us our edge. We give space for all peculiarities, nerdiness, and quirkiness!

We are proud of the progress we have made as a fast-growing start-up, but we recognize that our journey is ongoing. We look forward to evolving our diversity, equity, and inclusion practices further in 2025 and beyond, creating a workplace where everyone can thrive.

Get familiar with the Ramp Network Privacy Policy to understand how we will process your data.