Business Technical Services Analyst
📍 Remote from Poland
🕒 Full-time | B2B
🌐 Fintech | International team | API-focused support
As a Business Technical Services Analyst, you’ll play a key role in analyzing API-related issues, supporting secure environments (including certificates), and collaborating with development, product, and compliance teams across different time zones. This role blends technical investigation, client communication, and hands-on support – ideal for someone who thrives at the intersection of business and technology.
You’ll work remotely from Poland, typically during UK business hours (9:00–17:00 CET). Some projects may require collaboration with US-based teams in the 14:00–22:00 CET window.
- Investigate and resolve technical issues reported by clients – especially around API usage, data mismatches, and system integration
- Analyze API responses and assist in replicating integration issues using tools like Postman
- Support the deployment and lifecycle management of SSL/SSO certificates
- Collaborate daily with development, compliance, and support teams across Poland, the UK, and the US
- Document technical findings, solutions, and environment-specific configurations
- Contribute to internal initiatives such as release coordination, audits, and platform improvements
- 1–2 years of experience in a technical analyst, implementation, or L2 support role
- Strong analytical and problem-solving mindset with attention to detail
- Experience working with REST APIs – debugging, validating responses, or assisting with integration
- Familiarity with tools like Postman or similar (e.g. Swagger, Insomnia)
- Good communication skills and fluency in English (C1+) – for daily collaboration with international teams
- Understanding of basic incident workflows and client-facing support standards
- Availability to work standard UK business hours (9:00–17:00 CET) (some roles may require US-aligned hours: 14:00–22:00 CET)
- Experience in the financial services or payments industry (e.g. card issuing, banking APIs)
- Ability to work with SSL/SSO certificates, including renewal or integration support
- Basic scripting or programming skills (e.g. SQL, PL/SQL, Bash, .NET, C++)
- Understanding of incident and service management frameworks (e.g. ITIL, Jira Service Management)
- Experience documenting technical requirements or working with specs like Swagger/OpenAPI
- Familiarity with Linux/Unix environments and basic system/network troubleshooting
- Awareness of real-time platforms or on-call support dynamics
- Work in a global fintech environment with real impact on clients’ operations.
- Opportunity to develop both technical and client-facing skills.
- Remote-first setup with flexible work-from-home model.
- Collaborative, experienced, and supportive team.
- Career growth opportunities and access to innovative tech.
Ready to join a team where tech meets business?
📩 Apply now and let’s connect!